Iesha Washington
Washington,DC
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Dance Director Dance Teacher
Shaw Community Center
01.2022 - Current
- Implemented effective rehearsal schedules for improved dancer preparation and performance quality.
- Enhanced dance performances by developing creative choreography and production concepts.
- Delivered constructive feedback during rehearsals leading to noticeable improvements in both individual dancer technique as well as overall group cohesion onstage performances.
- Coordinated with stage managers, lighting designers, and sound engineers to ensure seamless event execution.
- Mentored dancers in honing their skills through personalized coaching sessions tailored to individual strengths and weaknesses.
- Organized community outreach programs, fostering a love of dance among local youth populations.
- Collaborated with costume designers to create visually stunning outfits for various shows and productions.
Front Desk Agent
Hilton
01.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Guest Advocate/Retail Cashier
Target
01.2020 - 01.2021
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Dunbar Senior High School
Washington, DC06-2014
Skills
- Creative vision
- Team management
- Innovative thinking
- Teaching techniques
- Performance direction
- Dance background
- Cultural awareness
- Teamwork
- Teamwork and collaboration
- Problem-solving
Timeline
Front Desk Agent
Hilton
01.2023 - 01.2024
Dance Director Dance Teacher
Shaw Community Center
01.2022 - Current
Guest Advocate/Retail Cashier
Target
01.2020 - 01.2021
High School Diploma -
Dunbar Senior High School
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