Iesha Zapata

•Direct care, supervision, and creating a supportive environment for youth in their facilities.

•Meet basic needs: Provide meals, clothing, hygiene products and room assignments for newly arrived youth.

•Observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs.

•Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry

•Attend all organizational required trainings.

• Facilitated daily activities and structured routines for youth participants.
• Monitored behavior and provided emotional support to promote positive interactions.
• Collaborated with multidisciplinary teams to develop individualized care plans.
• Implemented safety protocols to ensure well-being of all residents.
• Assisted in crisis intervention, employing de-escalation techniques effectively.
• Documented daily progress notes to track behavioral changes and outcomes.
• Supported case managers in coordinating services for youth development needs.
• Utilized system model to teach youth life skills in accordance with individualized treatment plans.

• Supervised daily operations to ensure adherence to company policies and procedures.
• Trained and mentored team members on effective customer service techniques.
• Managed scheduling and labor allocation to optimize workforce efficiency.
• Monitored inventory levels and coordinated restocking efforts as needed.
• Operated cash register accurately, processing transactions while maintaining a friendly demeanor.
• Assisted in inventory management by restocking supplies and monitoring expiration dates.
• Trained new staff on operational procedures and customer service best practices.
• Maintained a clean and organized café environment, adhering to health and safety regulations.
• Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
• Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
• Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
• Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
• Trained and supervised new staff to enhance customer service skills and comply with food safety standards.

• Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction.
• Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
• Assisted with inventory management, restocking supplies to meet operational needs.
• Collaborated with team members to streamline order preparation and improve service speed.
• Supervised daily operations to ensure adherence to company policies and procedures.
• Trained and mentored team members on effective customer service techniques.
• Managed scheduling and labor allocation to optimize workforce efficiency.
• Monitored inventory levels and coordinated restocking efforts as needed.
• Implemented process improvements that enhanced operational workflows and productivity.
• Conducted performance evaluations and provided constructive feedback to staff members.
• Resolved customer complaints promptly, ensuring high satisfaction levels.
• Collaborated with upper management to develop strategic initiatives for staff development and training programs.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Supervised employees and oversaw quality compliance with company standards for food and services.

•Order Taking: Greet guests, take orders accurately, and process payments.

•Maintain Cleanliness: Clean tables, floors, and other areas of the restaurant to keep it neat and orderly.

•Adaptability: Multitask effectively and be able to work under pressure in a fast-paced environment.

•Assisting Other Crew Members: Work as a team to help complete tasks and ensure smooth operations and continuity of service.

• Operated kitchen equipment safely and efficiently, maintaining high food quality standards.
• Worked front counter, drive-thru and other areas.

• Processed customer transactions accurately using POS system, ensuring efficient service.
• Assisted in inventory management by restocking shelves and organizing merchandise displays.
• Engaged customers with product knowledge, enhancing shopping experience during peak seasons.
• Handled customer inquiries and resolved issues promptly, maintaining high satisfaction levels.
• Managed cash drawer reconciliation at end of shifts, ensuring accuracy in daily transactions.
• Monitored store cleanliness and organization, contributing to a welcoming environment for shoppers.
• Maintained a clean and organized store environment, contributing to a positive customer experience.
• Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.

• Processed customer transactions accurately using point of sale.
• Assisted customers with product inquiries and provided excellent service.
• Maintained clean and organized checkout area to enhance customer experience.
• Collaborated with team members to ensure efficient store operations.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.