Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesham Johnson

Orlando,FL

Summary

Dependable and efficient worker with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Enterprise Holdings
04.2022 - 08.2023
  • Handled over 100 customer inquiries and suggestions per day courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Met customers on lot to discuss available vehicles and options.

Footwear Specialist & Cashier

Dick's Sporting Goods, Inc
07.2021 - 04.2022
  • Understood footwear thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
  • Received over 50 packages of shipments per day, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
  • Merchandised store and complied with footwear brand standards with regard to visual display tasks.
  • Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.

Warehouse Associate

Nike Service Center
12.2020 - 04.2021
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues
  • Provided account information to hundreds of customers and explained bill service policies and customer rights
  • Operated computer and point of sale system proficiently and maintained constant grasp of available inventory
  • Received shipments, put away new merchandise, and maintained clean, neat, and organized store based on merchandising to sell standards
  • Built customer loyalty and retention by delivering excellent shopping experiences and increasing customer survey satisfaction results by 15%

Sales Associate

Ralph Lauren
01.2020 - 12.2020


  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Maintained organized, presentable merchandise to drive continuous sales
  • Prepared merchandise for sales floor by pricing or tagging.

Education

Associate of Science - Digital Media Technology

Valencia College
Orlando, FL
05.2022

Skills

  • Sales Expertise
  • Customer Relations
  • Active Listening
  • Money Handling Abilities
  • Team Development
  • Effective Customer Communication
  • Data Analysis
  • Make and Model Knowledge

Timeline

Customer Service Representative

Enterprise Holdings
04.2022 - 08.2023

Footwear Specialist & Cashier

Dick's Sporting Goods, Inc
07.2021 - 04.2022

Warehouse Associate

Nike Service Center
12.2020 - 04.2021

Sales Associate

Ralph Lauren
01.2020 - 12.2020

Associate of Science - Digital Media Technology

Valencia College

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Iesham Johnson