Ieshea Carter-Bastian
Reynoldsburg,Ohio
Summary
Compassionate Therapist Intern employing an empathetic approach to developing rapport with clients. Offering training and education in client support and building client relationships. Specialties include working with young adults, youth, and LBGTQ+.
Overview
9
9
years of professional experience
Work History
Licensed Realtor
Just Listed Real Estate
12.2020 - Current
- Responsible for educating clients on the processes of Real Estate and connecting them with the correct Lender or bank for their mortgage needs
- Planning and scheduling photography, staging, showings, inspections, appraisals, closings, and any other needs for each clients
- Meeting with Sellers, Buyers, Zoning, Construction crews, and Development managers to work together as a team to close residential and commercial Real Estate
- Training new agents coming into the brokerage on drafting contracts, negotiations, creating CMAs, developing and creating Listing presentations, going on listing appointments, conducting buyer meetings, and meeting weekly to help agents meet their personal goals
- Responsible for managing the day-to-day activities of my real estate business and focusing on the continual changing markets to increase revenue and manage risk
- Enforce and adhere to the strict and moral laws of compliance with both federal and state regulations of the real estate industry
- Networking and building mutually beneficial relationships with lenders/loan officers, title companies, home warranty companies, inspectors, and other agents to provide clients with the best service possible
- Executing important documents and time sensitive timelines
Director of Sales
Crane & Pearl Realty
01.2019 - 01.2020
- Coached 20+ new agents on personal goals, marketing, maintaining accurate weekly logs, purchase contracts, and Real Estate documents
- Provided documentation of all processes to comply with regulations and company policies
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Led change and transformation across brokerage needs to deliver benefits and align the mission statement with productivity
- Monitored agents conversion rate, transactions, and prospecting to adjust strategies and achieve sales goals
- Assessed management structures and implemented change when needed to improve frameworks and strengthen results
- Resourceful and exceptionally skilled in preparing contract documents, negotiating terms, navigating the continually changing market, utilizing social media, marketing, and face to face opportunities to generate business
- Highly skilled in educating on the current market activity, market value, and the process of a transaction
Licensed Real Estate Agent/Buyer
Keller Williams Capital Partners
01.2018 - 01.2019
- Advised and informed prospective clients on current market activities and conditions
- Compared recently sold area properties to determine competitive market prices
- Liaison between buyers and sellers to establish favorable prices and negotiate contract terms
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Wrote contracts to outline sales and purchases of properties
Sales Executive Coordinator
Urban Decay
01.2016 - 01.2018
- Cultivate strong relationships across the Urban Decay organization as well as across 12 assigned Macy's stores in 4 regions with 50+ employees
- Responsible for managing the consistency and integrity of the Urban Decay Cosmetics Brand by sharing knowledge and coaching others about products, brand namesake, sales, mission statement, and application
- Led by example, working side by side with the teams, other brands, and artists
- Maintained consistent and timely communication with team members, executive leadership, and partnerships that we leverage
- Followed Macy's store policies, process and procedures
- Conducted excellent time management skills and led by example with planning time effective and efficient store visits to drive sales and educate teams
- Review and analyze daily and weekly budget targets
- Reinforce achievement by store compared to budget, last year and comp goals
- Partnered closely with regional district merchants, Macy's store managers, sales managers, and sales executives to build the business and reach sales goals
- Worked alongside Macy's retail representatives to enhance product presentations and advertising collateral
- Deployed and assessed strategies for retaining customers and maximizing servicing opportunities to promote consistency of sales
- Created effective marketing, trendsetting looks, and application material to educate and engage prospective clients
- Held quarterly sales events based on bookings for myself as the Professional Artist to capture clients, bring in higher sales, and make new connections with customers to convert to clients
- Conducted spontaneous in store product demonstrations and applications on customers and staff to promote, sales, educate, answer questions, and redirect concerns toward positive aspects
- Trained over 50 new Macy's sales employees on proper application of products, product knowledge, purchases and additions to increase sales
- Closely monitored work to optimize productivity
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
Merchandising Manager
Ulta
01.2015 - 01.2016
- Managed a staff of 15+ associates, scheduling, and inventory
- Training and coaching associates to help them achieve company and personal goals, support regional managers to ensure sales goals were met daily, finding solutions for guest turning matters from negative to positive, strategize to dos for staff on days with incoming shipments to ensure goals were met, training associates to create and build floor set presentations
- Established performance expectations and visited sister retail stores to optimize partnerships and customer service
- Optimized store displays and appearance via strategic merchandising
- Communicate performance expectations during team meetings by establishing and prioritizing goals maximizing time management
- Maintained point of sale (POS) system by inputting accurate inventory information
- Executed displays to deliver interactive, engaging, and memorable store experiences for shoppers
- Oversaw inventory counts quarterly to maintain stock records and account for shrinkage
- Executed in-season pricing strategies, including promotions and markdowns
- Researched new vendors, acquired samples, continued education and training to stay on top of the continually changing market
- Held daily meetings for staff members to discuss upcoming promotions, key strategies and tasks
- Educated staff on gondolas, brand knowledge, and new products related to displays to boost effectiveness of promotions, customer service, and daily sales
Education
Behavioral Psychology
Tiffin University
05.2026
Hondros College of Business
Skills
Attention to Detail
Group Therapy
MS Office
Collaborative Approach
Records Management
One-on-one support
Relationship-building skills
Active Listening
Building rapport
Client Scheduling
Decision-Making
Progress Evaluations
Client Advocacy
Client Support
Building client relationships
Cover Letter
Dear Hiring Manager,
Having years of experience working with the public, building meaningful relationships, and giving exceptional customer service, the advertisement for Yeti as a Visual Merchandiser sparked my interest. When reviewing the position's requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission. I'm confident that I am the employee you are seeking. I have all the qualifications listed in your job posting; display and planogram experience, building teams, and educating on product knowledge. and love for people. This position is a perfect match for me.
I bring a comprehensive set of skills that I believe will be valuable to ThirdChannel Yeti In my many different roles in customer service. I hone in on my abilities to connect with people and build relationships and trust which will allow me to provide a firm foundation with stores and their teams. My ability to put the customer first, have compassion, and ask the right questions have afforded me excellent collaboration skills.
I am excited to contribute my talents and proficiency to your business. As an engaging communicator with a proven track record in my various roles, my focus on building strong professional relationships has been a beneficial asset throughout my career.
My experience working as Realtor has polished my customer service skills. You will only succeed in Real Estate by giving exceptional customer service, building long-lasting relationships, and really understanding the clients. My Brand Ambassador role with Alterna and my Merchandiser role with Ulta has given me the opportunity to become an expert at listening, helping the customer hone in on needs and wants when they are not fully sure, teaching, mentoring, training, networking, selling, building relationships with higher-ups, building trust with clients, and growing my clientele.
When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, multi-tasking, prioritization, managing multiple schedules, training, the art of patience, empathy, implementing rules, and providing around-the-clock care.
Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit ThirdChannel Yeti. Thank you for your time and consideration of my employment.
Sincerely,
Ieshea Carter
Timeline
Licensed Realtor
Just Listed Real Estate
12.2020 - Current
Director of Sales
Crane & Pearl Realty
01.2019 - 01.2020
Licensed Real Estate Agent/Buyer
Keller Williams Capital Partners
01.2018 - 01.2019
Sales Executive Coordinator
Urban Decay
01.2016 - 01.2018
Merchandising Manager
Ulta
01.2015 - 01.2016
Behavioral Psychology
Tiffin University
Hondros College of Business
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