Ieshea Stewart
Edinburg,TX
Summary
Customer-focused Call Center Representative with over seven years of experience across banking, healthcare, and dental insurance sectors. Proficient in customer service, issue resolution, and multi-system navigation, with a strong background in claims processing and financial transactions. Experienced in managing escalations and ensuring compliance with HIPAA regulations in high-volume environments. Recognized for building rapport with clients and contributing to overall customer satisfaction and company success.
Overview
6
6
years of professional experience
Work History
Member Care Advisor
NCD
03.2024 - 02.2025
- Facilitated inquiries regarding dental insurance plans, eligibility verification, and claims processing for members.
- Educated members on policy coverage, benefits, and available provider networks.
- Resolved billing discrepancies, coordinating with dental offices to expedite claim approvals.
- Ensured compliance with HIPAA regulations while maintaining accurate documentation of member interactions.
Help Desk Escalations
The Panther Group
02.2021 - 03.2024
- Handled escalated calls and provided efficient resolutions
- Maintained strong interdepartmental relationships to enhance service delivery
- Ensured customer issues were addressed promptly while adhering to company protocols
Customer Service Representative
Atento
Pharr, USA
10.2018 - 01.2021
- Assisted banking customers with account inquiries, transaction disputes, and billing concerns
- Processed refunds, resolved payment issues, and provided financial product information
- Ensured compliance with banking regulations while delivering accurate support
- Handled customer complaints professionally, improving overall satisfaction and retention
Education
DNS -
South Texas College
McAllen, TXSkills
- Customer service and support
- Banking and financial services
- Claims processing and HIPAA compliance
- Data security and call center operations
- Payment processing and dispute resolution
- Multi-system navigation and documentation
- Phone etiquette and de-escalation
- Organizational skills and communication
- Microsoft Word proficiency
- Windows systems expertise
Timeline
Member Care Advisor
NCD
03.2024 - 02.2025
Help Desk Escalations
The Panther Group
02.2021 - 03.2024
Customer Service Representative
Atento
10.2018 - 01.2021
DNS -
South Texas College