IESHIA JOHNSON
Baltimore,MD
Summary
Results-driven Security Officer with 11+ years of experience in Security and safety management. Proven expertise in conflict resolution, surveillance, and team leadership, effectively ensuring the safety of staff and patients in high acuity environments. skilled in communication and critical thinking, with a track record of deescalating confrontations and maintaining security protocols. committed to enhancing safety measures and operational efficiency in a dynamic setting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Security Officer
Johns Hopkins Hospital- Broadway Services
Baltimore, MD
02.2025 - Current
- Enforced security regulations and escorted non-compliant individuals for processing.
- Conducted regular security patrols of facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security activities and incidents.
- Confirmed visitor identification before granting building entry.
- Monitored CCTV systems to ensure premises safety and security.
- Investigated suspicious persons or vehicles, contacting authorities when necessary.
- Provided first aid and CPR during emergencies, ensuring prompt response.
- Coordinated with law enforcement during incidents to enhance public safety.
Security Officer
Allied Universal Security Services
Baltimore, MD
01.2015 - 11.2017
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of all security related activities.
- Confirmed visitor identification prior to granting entry into the building.
- Observed patrons and customers to quickly address security situations.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
Security Supervisor
Securitas Security Services USA
Baltimore, MD
09.2010 - 07.2015
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Provided security team leadership and contributed to on-call duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Led and directed investigations of accidents, thefts and property loss on premises.
- Managed access control systems to secure premises and sensitive areas.
- Conducted site reviews and security audits and made recommendations to management based on findings.
- Coordinated security efforts for special events and high-profile visits.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Led training sessions for security staff on best practices and emergency response protocols.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Assessed company security risks and developed actionable solutions to be presented to management.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Facilitated communication between security team and other departments for a cohesive environment.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored and authorized employee and guest access to guard against theft.
- Conducted regular security patrols to identify and mitigate potential threats.
Shift Supervisor
Macdonald's Rest.
Baltimore, MD
05.2004 - 10.2009
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Assisted upper management with daily operations to meet standards of service and quality.
- Identified needs of customers promptly and efficiently.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Maintained accurate records of daily transactions and deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Scheduled staff shifts, considering peak times and individual availability.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Observed and monitored utilization of equipment.
- Patrolled work areas to inspect operations, identify concerns, and implement corrective actions.
- Trained new employees on company policies and procedures.
- Evaluated employee performance, delivering individualized feedback and praise.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Evaluated and performed equipment maintenance to support operational goals.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Planned and managed resources to consistently meet production, quality, and cost goals.
Education
Business
Francis M Wood Sr
22 N Calhoun StSkills
- CCTV monitoring
- Incident reporting
- Emergency response
- First aid certification
- Customer service
- Problem-solving
- PPE use
- Problem resolution
- Written communication
- Attention to detail
- Conflict resolution
Certification
- CPR Certification
- Guard Card
- Weapon Detection Certification
Timeline
Security Officer
Johns Hopkins Hospital- Broadway Services
02.2025 - Current
Security Officer
Allied Universal Security Services
01.2015 - 11.2017
Security Supervisor
Securitas Security Services USA
09.2010 - 07.2015
Shift Supervisor
Macdonald's Rest.
05.2004 - 10.2009
Business
Francis M Wood Sr