Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline

Ieshia Lafontaine

Lafayette,Opelousas

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

9
9
years of professional experience
1
1
Language
1
1
Certificate

Work History

Receiving Clerk

Lowes Home Improvment
04.2017 - Current
  • Streamlined the receiving process for improved efficiency and time management in the workplace.
  • Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
  • Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
  • Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
  • Maintained accurate inventory records through diligent data entry, updating, and filing.
  • Enhanced overall supply chain efficiency by coordinating with transportation providers to schedule pick-ups and drop-offs appropriately.

Customer Service Representative

Lowes Home Improvment
04.2017 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

BDC Specialist

Courtesy Ford
04.2017 - 06.2020
  • Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
  • Collaborated with sales team to create personalized follow-up plans for each client, ensuring high levels of customer retention.
  • Managed incoming leads efficiently, resulting in increased response times and higher lead-to-sale conversion rates.
  • Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
  • Assisted with the development of promotional materials such as brochures and email campaigns, increasing brand visibility within the community.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Assistant Store Manager

Dollar General
06.2015 - 04.2017
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Approved regular payroll submissions for employees.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Education

Pharmacy Technology

Penn Foster Career School, Scranton, PA
10.2018

Nursing

Louisiana State University At Eunice, Eunice, LA
08.2011

High School Diploma -

Opelousas Senior High School, Opelousas, LA
05.2009

Skills

  • Organization and Time management
  • Cold Calling
  • Data Visualization
  • Asana
  • Data Analysis
  • Microsoft Office Suite
  • Project Management
  • Pivot tables
  • Tableau
  • Business Analysis
  • Team Collaboration
  • Scope Management

Certification

Pathstream San Fransico, CA June 2024

Business and Operations Analyst

● Foundations of Project Management

● Agile Project Management

● Business Analytics Fundamentals

● Data Visualizations with Tableau

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Receiving Clerk - Lowes Home Improvment
04.2017 - Current
Customer Service Representative - Lowes Home Improvment
04.2017 - Current
BDC Specialist - Courtesy Ford
04.2017 - 06.2020
Assistant Store Manager - Dollar General
06.2015 - 04.2017
Penn Foster Career School - , Pharmacy Technology
Louisiana State University At Eunice - , Nursing
Opelousas Senior High School - High School Diploma,

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Ieshia Lafontaine