Ieshia Landrum
Killeen
Summary
Seasoned Program Manager with 18 years of experience in employee benefits, human capital procurement, retention and healthcare roles. Demonstrated expertise in employee retention, career development guidance, and strategic organizational staffing. Seeking to leverage experience in program management, counseling, organization problem solving, cross functioning team participation and federal regulation and policy compliance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Rating Veteran Service Representative
Veterans Affairs
08.2024 - Current
- Managed high caseloads efficiently while maintaining attention to detail and accuracy in disability evaluations.
- Assisted colleagues as needed, demonstrating flexibility while contributing positively towards overall team performance.
- Conducted thorough research on claim-related issues, leading to more informed decisions on benefit entitlements.
- Delivered high-quality customer service to veterans, addressing concerns and providing guidance on benefits eligibility.
- Ensured consistent application of legal standards across all cases by adhering to established guidelines when rating disabilities.
- Stayed up-to-date with policy changes for accurate representation of veteran's rights, ensuring compliance with federal regulations.
- Prepared detailed reports on assigned cases for review by senior staff members and decision makers.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Participated in professional development opportunities to enhance knowledge of VA regulations, policies, and procedures.
- Conducted phone contact with veterans to obtain additional information to ensure claims processing accuracy.
- Generated, posted and attached information to claim files.
- Maintained confidentiality of patient finances, records, and health statuses.
Human Capital Program Manager
United States Army, First Army Division-West
06.2023 - 07.2024
- Administered the Active Army Employee Retention Program, supervising six subordinate programs aligning with all published regulations, policies and directives.
- Conducted one-on-one career progression dialogues with employees and family members, meticulously developed strategic employee retention goals to align with their desired career objectives.
- Contributed to stakeholder meetings, provided insight on issues related to organizational staffing and employee wellbeing.
- Exceeded fiscal year 2023 employee retention mission objectives by 10%, securing status as the leading achiever among similar organizations.
- Consecutively exceeded all assigned employee retention objectives while assigned.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
Human Capital Program Manager
United States Army, 78th Signal Battalion
07.2020 - 05.2023
- Managed a comprehensive Human Capital Program, directing a team of 400 members distributed over three separate geographic areas within the US Indo-Pacific Command.
- Provided supervision and career development guidance to four subordinate programs, ensuring team members were informed about career progression opportunities within the broader Army structure.
- Participated in strategic meetings advocating for organizational changes aimed at improving employee retention, including conducting monthly briefings for new hires.
- Surpassed established objectives by securing additional employee contracts, resulting in an additional 210 years of service, and achieved 166% of the set mission for Fiscal Year 2022.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on productivity strategies to accomplish challenging goals.
Human Capital Program Manager
United States Army, 10th Transportation Battalion
09.2017 - 07.2020
- Provided leadership and mentoring in Human Capital Program for an organization of over 1,000 personnel, successfully managing nine distinct subordinate programs.
- Conducted detailed briefings for groups of over 150 individuals, emphasizing career growth, healthcare, and educational benefits tied to ongoing employment agreements while adapting to varied international employee schedules.
- Facilitated 339 contractual agreements, leading to the distribution of $809,000 in bonuses for critical roles, and garnered acknowledgment for prompt completion of responsibilities over two successive years.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Delivered high-quality results by setting performance metrics and monitoring progress against targets.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
Human Capital Program Manager
United States Army,1-1 Attack Helicopter Battalion
09.2013 - 08.2017
- Functioned as the key Career Advisor, mentored and provided career progression counseling for over 900 members across eight distinct programs.
- Effectively administered 250 service continuation contracts, generating in excess of $1M in continuation service bonuses.
- Built teams to address project goals and objectives for multiple projects.
- Executed program management in an austere environment, maintained organizational standards despite limited resources and geographically dispersed.
- Improved engagement and morale through proactive career discussions and service continuation opportunities in various remote locations.
Hemodialysis Technician
Brooke Army Medical Center
12.2010 - 08.2013
- Delivered intravenous treatment for chronic kidney disease patients, employing lab result interpretation to provide essential feedback and recommend treatment alterations to healthcare providers.
- Implemented patient and family education regarding hemodialysis procedures, post-treatment recovery, and emergency symptom identification, ensuring strict adherence to established safety protocols.
- Facilitated training for medical staff and conducted regular outpatient clinic inspections for compliance with Joint Commission guidance, resulting in a deficiency-free official inspection.
Licensed Practical Nurse
Walter Reed Army Medical Center
04.2007 - 12.2010
- Supervised a multifaceted team of 58 healthcare professionals, managing $450,000 in medical equipment and ensuring the proficient functioning of a 20-bed Traumatic Brain Injury and Neuroscience ward.
- Provided exceptional patient care through monitoring of vital signs and cognitive functions post-surgery, administering essential treatments and medications aligned with best practices and hospital policies.
- Fulfilled the responsibilities of Equal Opportunity Representative for a 300-person medical section, guaranteeing compliance with regulatory guidelines. Oversaw civilian staff payroll, directed performance evaluations, and devised corrective action plans when necessary.
Licensed Practical Nurse
Landstuhl Regional Medical Center
04.2005 - 04.2007
- Delivered all-encompassing patient care, highlighted by proficient wound management, intravenous catheter placement, and analytical blood chemistry assessments, ensuring timely communication of vital changes to the medical team.
- Demonstrated consistent professionalism and collaborative spirit, evident in conducting briefings for high-profile visitors and providing unwavering support to fellow team members.
Education
Master of Business Administration -
Florida Institute of Technology
Melbourne, Florida07.2022
Bachelor of Science - Health Science, Health Care Management
Trident University International
Chandler, Arizona11-2012
High School Diploma - undefined
Huguenot High School
Richmond, Virginia06.2002
Skills
- Data Driven Decision Maker
- Licensed Vocational Nurse
- Basic Life Support
- Database Management
- Empathetic Leader
- In-person and Virtual Briefings
- Medical Terminology
- Disability Claims Evaluation
- Microsoft Office Suite
- Cross-Functioning Teams
- Oral Communication
- Policy Development
Accomplishments
Recognized for
- Consecutively exceeded annual employee retention goals by completing over 2000 employee retention contracts during my tenure; executing with accuracy and efficiency.
- Developed cohesive environments for young women to seek counseling from seasoned employees; fostered an environment for self development and career growth.
- Organized and executed team building events for over 50 team members; fostered open communication between co-worker and leadership.
- Recognized as a top performer from superior organizations for exceeding assigned objectives by 10% in fiscal year 2023.
Certification
- First Aid/CPR/AED Instructor, American Red Cross 02/2023-Present
- Licensed Vocational Nurse, Texas Board of Nursing 05/2005-Present
- Basic Life Support, American Red Cross 06/2003-Present
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Rating Veteran Service Representative
Veterans Affairs
08.2024 - Current
Human Capital Program Manager
United States Army, First Army Division-West
06.2023 - 07.2024
Human Capital Program Manager
United States Army, 78th Signal Battalion
07.2020 - 05.2023
Human Capital Program Manager
United States Army, 10th Transportation Battalion
09.2017 - 07.2020
Human Capital Program Manager
United States Army,1-1 Attack Helicopter Battalion
09.2013 - 08.2017
Hemodialysis Technician
Brooke Army Medical Center
12.2010 - 08.2013
Licensed Practical Nurse
Walter Reed Army Medical Center
04.2007 - 12.2010
Licensed Practical Nurse
Landstuhl Regional Medical Center
04.2005 - 04.2007
High School Diploma - undefined
Huguenot High School
Master of Business Administration -
Florida Institute of Technology
Bachelor of Science - Health Science, Health Care Management
Trident University International
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