Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Ieshia McClellan

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.


Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Dollar General Store
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Caregiver

HoneyHill Homecare, LLC
03.2023 - 09.2023


  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Installer

swipejobs LLC
11.2022 - 02.2023
  • I installed PGF wrap, wheel mask, etc
  • On cars.
  • Inspected installations to check for functionality and maintain customer satisfaction.

Patient Care Technician

West Tennessee Healthcare
06.2021 - 09.2022
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.

House Manager/DSP

Caregiver of Tennessee
03.2019 - 05.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Transported clients to medical and dental appointments to provide support.

Customer Service Representative

Xtend Healthcare
07.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Residents Aide

Madison Haywood Developmental Services
08.2018 - 01.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support
  • Transported client to medical appointments and grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Inventory Specialist

RGIS Inventory Specialists
05.2018 - 10.2018

Completed physical inventory counts at each Walmart

House Manager

Support Solutions
01.2015 - 05.2018


  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.

In Home Caregiver

Senior Solutions Home Care
10.2017 - 04.2018
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted disabled clients to support independence and well-being.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Kelly Temp Service

LASCO Fittings
04.2015 - 12.2015
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Verified proper labeling and identification on all orders before shipment.
  • Followed safety protocols and procedures to minimize workplace accidents.

rework

Hamilton-Ryker
04.2014 - 05.2014
  • Examined products for imperfections and defects.
  • Followed standard operating procedures for inspections and tests.

product inspector

Pictsweet
06.2012 - 04.2014
  • My responsibility was to make sure their wasn't any sticks, stems, or wood in the product before it goes down the line to be bagged.

Education

High school diploma -

HAYWOOD HIGH SCHOOL
Brownsville, TN
05.2011

Skills

  • Caregiving
  • Developmental Disabilities Experience
  • Meal Preparation
  • Medication Administration
  • Typing
  • Laundry
  • Senior Care
  • Home Care
  • Vital Signs
  • Patient Care
  • Stocking and Replenishing
  • Excellent People Skills

Certification

  • First Aid Certification
  • CPR Certification
  • BLS Certification
  • Certified Patient Care Technician

Assessments

  • Nursing assistant skills, Proficient, 11/01/21, Providing nursing aid to patients using knowledge of relevant equipment and procedures
  • Basic computer skills, Proficient, 04/01/22, Performing basic computer operations and troubleshooting common problems
  • Call center customer service, Completed, 04/01/22, Demonstrating customer service skills in a call center setting
  • Medical terminology, Proficient, 04/01/22, Understanding and using medical terminology
  • Home health aide skills, Proficient, 09/01/20, Providing care to patients in a home setting

Timeline

Sales Associate

Dollar General Store
06.2023 - Current

Caregiver

HoneyHill Homecare, LLC
03.2023 - 09.2023

Installer

swipejobs LLC
11.2022 - 02.2023

Patient Care Technician

West Tennessee Healthcare
06.2021 - 09.2022

Customer Service Representative

Xtend Healthcare
07.2020 - 03.2021

House Manager/DSP

Caregiver of Tennessee
03.2019 - 05.2021

Residents Aide

Madison Haywood Developmental Services
08.2018 - 01.2019

Inventory Specialist

RGIS Inventory Specialists
05.2018 - 10.2018

In Home Caregiver

Senior Solutions Home Care
10.2017 - 04.2018

Kelly Temp Service

LASCO Fittings
04.2015 - 12.2015

House Manager

Support Solutions
01.2015 - 05.2018

rework

Hamilton-Ryker
04.2014 - 05.2014

product inspector

Pictsweet
06.2012 - 04.2014

High school diploma -

HAYWOOD HIGH SCHOOL
Ieshia McClellan