Ieshia Phillips
Pontiac,MI
Summary
Dynamic leader with a proven track record at Burlington, enhancing customer satisfaction and team productivity through effective problem-solving and employee motivation. Skilled in customer service management and staff training, excel in creating engaging retail environments and driving sales growth. Achieved a significant reduction in loss prevention, showcasing attention to detail and team leadership abilities.
Overview
14
14
years of professional experience
Work History
Retail Shift Supervisor
Burlington
4128 Baldwin Rd Auburn Hills, Mi 48326
11.2017 - Current
- Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
- Ensured compliance with company policies and regulations throughout daily operations, maintaining a safe working environment for all staff members.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Maintained store cleanliness and visual standards, resulting in a welcoming shopping environment for customers.
- Implemented creative merchandising strategies that elevated the overall appearance of the retail space while driving increased foot traffic.
- Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
- Implemented loss prevention measures, reducing instances of theft and contributing to increased profitability for the store.
- Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
- Assisted in the recruitment and interviewing process for new team members, selecting candidates who would contribute positively to the store''s overall objectives.
- Monitored employee performance closely, providing constructive feedback regularly to support professional growth opportunities.
- Handled escalated customer issues with diplomacy while prioritizing resolution efforts to maintain smooth store operations.
Team Member
Ford Field
2000 Brush St Detroit, Mi 48226
03.2011 - 01.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Monitored entry and exit points, ensuring safe environment for all visitors.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
Team Leader
Meijer
21431 Grand River Ave Detroit, Mi 48219
10.2016 - 07.2017
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Secretary
Meijer
21431 Grand River Ave Detroit, Mi 48219
07.2016 - 10.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Pricing Coordinator
Meijer
21431 Grand River Ave Detroit, Mi 48219
04.2015 - 07.2016
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Increased operational efficiency within the Pricing Department by creating comprehensive training manuals for new hires, reducing ramp-up times significantly.
- Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
- Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
- Developed effective pricing strategies for various product lines to increase revenue and profitability.
Education
No Degree - Fitness Leadership
Henry Ford College
Dearborn, MIHigh School Diploma -
Cooley High School
Detroit, MI06.2007
Skills
- Customer Engagement
- Employee Motivation
- Task Delegation
- Hiring
- Merchandise Display
- Customer Service Management
- Staff Training and Development
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Sales floor organization
- Reliability
- Team Leadership
- Cash Handling
- Employee Training
Languages
English
Timeline
Retail Shift Supervisor
Burlington
11.2017 - Current
Team Leader
Meijer
10.2016 - 07.2017
Secretary
Meijer
07.2016 - 10.2016
Pricing Coordinator
Meijer
04.2015 - 07.2016
Team Member
Ford Field
03.2011 - 01.2019
No Degree - Fitness Leadership
Henry Ford College
High School Diploma -
Cooley High School