Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ieshia Phillips

Pontiac,MI

Summary

Dynamic leader with a proven track record at Burlington, enhancing customer satisfaction and team productivity through effective problem-solving and employee motivation. Skilled in customer service management and staff training, excel in creating engaging retail environments and driving sales growth. Achieved a significant reduction in loss prevention, showcasing attention to detail and team leadership abilities.

Overview

14
14
years of professional experience

Work History

Retail Shift Supervisor

Burlington
11.2017 - Current
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Ensured compliance with company policies and regulations throughout daily operations, maintaining a safe working environment for all staff members.
  • Provided exceptional customer service with product recommendations, increasing sales revenue.
  • Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
  • Maintained store cleanliness and visual standards, resulting in a welcoming shopping environment for customers.
  • Implemented creative merchandising strategies that elevated the overall appearance of the retail space while driving increased foot traffic.
  • Assisted with employee training and development, fostering a strong team atmosphere focused on growth and success.
  • Implemented loss prevention measures, reducing instances of theft and contributing to increased profitability for the store.
  • Enhanced team productivity by creating efficient work schedules and delegating tasks to employees based on their strengths.
  • Assisted in the recruitment and interviewing process for new team members, selecting candidates who would contribute positively to the store''s overall objectives.
  • Monitored employee performance closely, providing constructive feedback regularly to support professional growth opportunities.
  • Handled escalated customer issues with diplomacy while prioritizing resolution efforts to maintain smooth store operations.

Team Member

Ford Field
03.2011 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
  • Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
  • Monitored entry and exit points, ensuring safe environment for all visitors.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Directed ticket holders to seats and facility locations.
  • Provided guidance on seating and ticketing procedures to increase customer satisfaction.

Team Leader

Meijer
10.2016 - 07.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.

Secretary

Meijer
07.2016 - 10.2016
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

Pricing Coordinator

Meijer
04.2015 - 07.2016
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
  • Increased operational efficiency within the Pricing Department by creating comprehensive training manuals for new hires, reducing ramp-up times significantly.
  • Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
  • Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
  • Developed effective pricing strategies for various product lines to increase revenue and profitability.

Education

No Degree - Fitness Leadership

Henry Ford College
Dearborn, MI

High School Diploma -

Cooley High School
Detroit, MI
06.2007

Skills

  • Customer Engagement
  • Employee Motivation
  • Task Delegation
  • Hiring
  • Merchandise Display
  • Customer Service Management
  • Staff Training and Development
  • Multitasking and Prioritizing
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Sales floor organization
  • Reliability
  • Team Leadership
  • Cash Handling
  • Employee Training

Languages

English

Timeline

Retail Shift Supervisor

Burlington
11.2017 - Current

Team Leader

Meijer
10.2016 - 07.2017

Secretary

Meijer
07.2016 - 10.2016

Pricing Coordinator

Meijer
04.2015 - 07.2016

Team Member

Ford Field
03.2011 - 01.2019

No Degree - Fitness Leadership

Henry Ford College

High School Diploma -

Cooley High School

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Ieshia Phillips