Ieshia Thomas
Valdosta,GA
Summary
Accomplished Host Home Provider at Normal Life of Georgia, adept in household management and emotional support, significantly enhancing quality of life indicators. Expert in implementing evidence-based practices and fostering strong client relationships. Proven track record in multitasking and critical thinking, ensuring client satisfaction and professional excellence. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Host Home Provider
Normal Life of Georgia
08.2021 - Current
- Maintained accurate records of client progress, ensuring timely updates for families and case managers.
- Managed household budgets and expenses for clients'' homes while maintaining financial responsibility.
- Implemented evidence-based practices leading to better quality of life indicators among the host home population.
- Facilitated strong relationships between clients and their natural support networks contributing to long-term stability.
Chef
Morrison Healthcare
02.2019 - 10.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Customer Service Representative
MAAX
02.2006 - 09.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ05.2024
Skills
Life Skills Teaching
Safety awareness
Behavioral support
Emotional Support
Social Skills Training
Household Management
Educational Support
Time Management
Problem-solving abilities
Attention to Detail
Reliability
Multitasking Abilities
Excellent Communication
Clear Communication
Critical Thinking
Attentive to People
CPR Certification
Organizational Skills
Adaptability and Flexibility
Effective Communication
Certified in CPR/AED
Documentation and Recordkeeping
Client satisfaction
Professionalism
Interpersonal Communication
Timeline
Host Home Provider
Normal Life of Georgia
08.2021 - Current
Chef
Morrison Healthcare
02.2019 - 10.2023
Customer Service Representative
MAAX
02.2006 - 09.2010
Associate of Arts - Business Administration And Management
University of Phoenix
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