LaBrikia Paterson
Detroit
Summary
Dynamic professional with extensive experience in patient intake and support. Proven ability to enhance patient satisfaction through effective communication and meticulous attention to detail. Skilled in HIPAA compliance and insurance verification, demonstrating strong problem-solving capabilities and a commitment to confidentiality in all interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intervention Paraprofessional
National Heritage Academies
12.2023 - Current
- Establishes a positive learning environment by building strong relationships with students, parents, and faculty.
- Enhances student support through personalized one-on-one and small group assistance across various subjects.
- Facilitates communication between general education and special education staff to promote effective collaboration for students' best interests.
- Monitored student progress and provided feedback to teachers and parents.
- Provided guidance to students in the classroom setting.
- Instructed students using a variety of teaching methods such as lectures, discussions, audio-visual presentations.
- Ensured that all safety regulations were followed in the classroom environment.
- Supplied one-on-one attention to each student during group activities.
- Assisted with the organization and implementation of classroom projects and events.
- Provided one-on-one support to students requiring additional assistance with assignments.
Patient Intake Specialist
Sinai Grace Hospital
03.2017 - 03.2020
- Improved patient satisfaction by effectively managing intake procedures and swiftly addressing patient concerns.
- Ensured the confidentiality of sensitive patient information, upholding privacy standards, and compliance.
- Streamlined intake processes to facilitate a seamless patient experience, and optimize operational efficiency.
- Assisted in the development of patient care plans by providing input on needed services or treatments.
- Ensured that all necessary forms were completed accurately prior to the start of an appointment or procedure.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Informed patients about hospital policies, procedures and applicable fees.
- Facilitated communication between departments during the patient intake process.
- Managed electronic health record systems ensuring accuracy of data entry.
- Verified demographic information of all new and returning patients.
- Assisted with new patient registration, verifying insurance information and collecting co-payments.
- Greeted patients and visitors upon arrival in a friendly and professional manner.
- Answered questions related to insurance coverage, eligibility requirements, payment options.
Patient Access Representative
Childrens Hospital of Michigan Specialty Center
05.2013 - 03.2016
- Company Overview: Remote
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient privacy.
- Collected and entered patient demographic and insurance data into the computer database to establish medical records.
- Ensured accuracy and confidentiality in handling sensitive patient information.
- Verified insurance coverage for services provided by the facility.
- Managed incoming faxes related to patient registration processes.
- Facilitated communication between patients, staff members, and third party payers.
- Scanned documents into electronic medical records system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Education
Associate of Science - Health Care Administration
University Of Phoenix
Phoenix, AZ01.2021
Graduate - General Studies
Northwestern High School
Flint, MI01.2009
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Customer service
- HIPAA compliance
- Patient registration
- Administrative support
- Data entry
- Attention to detail
- Time management
- Communication
- Problem solving
- Multitasking
- Student engagement
- Confidentiality adherence
- Critical thinking
- Patient
- Data collection
- Effective communication
Certification
Certified Electronic Health Record Specialist
Timeline
Intervention Paraprofessional
National Heritage Academies
12.2023 - Current
Patient Intake Specialist
Sinai Grace Hospital
03.2017 - 03.2020
Patient Access Representative
Childrens Hospital of Michigan Specialty Center
05.2013 - 03.2016
Associate of Science - Health Care Administration
University Of Phoenix
Graduate - General Studies
Northwestern High School
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