IESHIA WALKER
Sanford
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
12
12
years of professional experience
Work History
Office Manager/Intake Coordinator
No Limit Health and Education
Sanford
05.2023 - 06.2024
- Managed daily administrative tasks for a therapy practice of twelve clinicians, including intake, scheduling, and billing, using SimplePractice and a virtual multi-line phone system.
- Maintained and updated client records to ensure data accuracy and confidentiality.
- Developed and trained staff on administrative and insurance billing procedures.
- Tracked and reconciled invoices using CMS, Excel, and QuickBooks, reducing client past-due billing by 65%.
- Resolved technical issues with the client’s online user interface.
- Stayed current on compliance updates, relevant laws, and state regulations, including HIMLA and KD-10 codes.
- Updated practice policies and procedures using Google Docs, OneDrive, and the MS Office Suite.
- Communicated policy and operational changes to clients, clinicians, and stakeholders.
- Collected and analyzed food hacks using the pivot tables and analysis tools.
- Identified and implemented improvements to front-office and client intake procedures.
- Attended workshops and training aligned with strategic goals and industry trends.
Grant Support Specialist (Contract)
No Limit Health and Education
Sanford
08.2021 - 01.2023
- Collaborated with the CHO to develop and edit grant proposals.
- Managed grant submission and award processes, ensuring timely and complete documentation.
- Coordinated with stakeholders to gather information for grant applications and reporting.
- Monitored grant regulations and compliance requirements, keeping leadership informed.
- Prepared grant progress reports using Excel, Word, and Adobe.
- Tracked project timelines and deliverables to meet grant outcomes.
- Maintained positive relationships with compliance officers and stakeholders.
- Collaborated with project teams to align funding needs with organizational goals.
- Developed and maintained grant tracking systems for project monitoring.
- Assisted in preparing budget justifications and financial reports for grants.
- Coordinated grant closeouts and maintained accurate records for reporting and analysis.
Project Coordinator
Seminole State College of Florida
Sanford
05.2018 - 11.2018
- Assisted the director in assigning and tracking department projects.
- Coordinated project schedules with faculty and staff for academic initiatives.
- Managed communication between departments to ensure project alignment.
- Assisted in organizing department and staff training regarding curriculum changes, policies and procedures, and technical tasks.
- Facilitated project meetings, documented progress, and ensured deliverables met the criteria.
- Coordinated state articulation agreements and textbook affordability reporting.
- Managed global course offerings, scheduling, and scheduling for international programs.
- Partnered with HR to track faculty job descriptions and new hires.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Liaised between departments, vendors and clients to monitor project expenses.
Alumni Programs & Events Coordinator
Valdosta State University
Valdosta
03.2014 - 05.2016
- Developed and implemented an alumni engagement center within the VSU Career Opportunities Department.
- Engaged and advised alumni and stakeholders through newsletters, emails, and social media, utilizing CMS and CRM systems.
- Created budgets, themes, and organized networking events, workshops, and career development activities.
- Maintained alumni and contact records using Excel, Access, CMS, and CRM systems.
- Provided committee oversight, career support, volunteers and interns, and tracked program engagement metrics.
Adjunct Instructor (First-Year Experience)
Valdosta State University
Valdosta
08.2014 - 05.2015
- Developed engaging course materials for undergraduate students in various subjects.
- Facilitated classroom discussions through creative learning; to enhance student understanding and participation.
- Assessed student performance through assignments and projects regularly.
- Provided academic support and guidance to students during office hours.
- Collaborated with faculty to align curriculum with program objectives and standards.
- Implemented innovative teaching methods to support diverse learning styles.
- Organized educational workshops to promote student engagement and learning resources.
Cooperative Coordinator
Valdosta State University
Valdosta
10.2013 - 03.2014
- Coordinated internship placements with local businesses and educational institutions.
- Developed internship program materials and resources for students and employers.
- Provided guidance on professional development opportunities such as workshops, conferences, seminars.
- Organized orientation sessions for new interns and host companies.
- Managed and liaised between interns, employers, and site supervisors.
- Assisted in the implementation of career fairs, career development, and training at the university and local community events.
- Organized training sessions for interns, including providing materials, scheduling speakers, and reserving facilities.
- Created and maintained an online database for tracking internship applications and placements.
Institutional Research Analyst
Valdosta State University
Valdosta
01.2012 - 10.2013
- Compiled statistical information into comprehensive reports suitable for internal distribution or external publication purposes.
- Identified opportunities for improvement through data-driven decision making processes.
- Created and presented models to analyze trends in student enrollment, retention, graduation rates, and other academic performance indicators.
- Participated in meetings, brainstorming sessions, and committees with other stakeholders to generate new project ideas, strategic initiatives, and current concerns.
- Engaged in projects and took active role in developing new surveys and questionnaires, handling tasks testing links to optimize projects.
- Presented information gleaned from various research sources to staff and clients at seminars and conferences.
- Utilized sample disposition reports and response rate calculations to monitor and evaluate survey performance and progress.
- Identified and implemented methods to boost efficiencies in survey operations by leveraging benefits of different software solutions.
Academic Specialist
Seminole State College of Florida
Sanford
11.2016 - 06.2001
- Researched and resolved complex curriculum system issues for a college with over 10,000 enrollees.
- Applied knowledge of Campus Solutions to address system errors.
- Served as a liaison between college divisions and IT for curriculum planning and PeopleSoft implementation.
- Assisted with system testing, integration, and training for PeopleSoft users.
- Designed and supported Peoplesoft reports and queries, integrating Excel analysis tools.
- Supported academic scheduling, faculty credentialing, state articulation agreements, and degree audits.
Education
Master of Public Administration -
Valdosta State University
Valdosta, GA05.2010
Bachelor of Business Administration - Economics
Valdosta State University
Valdosta, GA05.2008
Skills
- Account Reconciliation
- Assessments
- Budget Management
- Compliance Monitoring
- Data Analysis
- Expense Reporting
- Grant Management
- Grant Writing
- Invoice Reconciliation
- Microsoft Office Suite
- Operations Management
- Policy Development
- Program Implementation
- Project Planning & Scheduling
- Public Speaking
- Senior Leadership Support
- Staff Training
- Statistical Analysis Software (Excel, SPSS)
- Workflow Optimization
Committees And Honors
- Historic Bookertown BEIMC, 2002-present
- Woman of Honor Nominee, Historic Bookertown/UCF RICHES Project, 2023
- SSC BRSA Leadership Team, 2018-present
- SSC Shared Governance Committee, 2018-2019
- HOPK Scholars Advisory Board, 2019-2021
- Board Member, Wright Connection Mentoring Program, Inc., 2017-present
- Woman of Vision Award, Collegiate Women of VSU, 2016
- VSU Student Affairs Conduct Committee, 2014
- Subcommittee Chair, Language & Policy, VSU Pride Connection, 2015
- VSU Student Employment Selection Committee, 2014-2015
- Faculty Advisor, VSU Model Mentors Student Organisation, 2014-2015
- Member, Student Affairs Intake to 30 Hours Enrollment Management Committee, 2014
- VSU Assessment Committee, 2014
Professional Development
- Center for Micro Entrepreneurship Training, 2022
- ICD-10-CM Diagnosis Coding, 2022
- Adobe Photoshop, 2021
- Canva, 2021
- Hootsuite Application, 2021
- Diversity Implicit Bias Training, 2020
- Fundamentals of Successful Project Management, 2014, 2019
- Writing Meaningful and Measurable Strategic Outcomes, 2016
- Lean Six Sigma Yellow Belt, 2014
- Lean Six Sigma White Belt, 2014
References
References available upon request.
Timeline
Office Manager/Intake Coordinator
No Limit Health and Education
05.2023 - 06.2024
Grant Support Specialist (Contract)
No Limit Health and Education
08.2021 - 01.2023
Project Coordinator
Seminole State College of Florida
05.2018 - 11.2018
Academic Specialist
Seminole State College of Florida
11.2016 - 06.2001
Adjunct Instructor (First-Year Experience)
Valdosta State University
08.2014 - 05.2015
Alumni Programs & Events Coordinator
Valdosta State University
03.2014 - 05.2016
Cooperative Coordinator
Valdosta State University
10.2013 - 03.2014
Institutional Research Analyst
Valdosta State University
01.2012 - 10.2013
Master of Public Administration -
Valdosta State University
Bachelor of Business Administration - Economics
Valdosta State University
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