Rasheeda Henry
Philadelphia,PA
Summary
Adept at managing high-volume case files and enhancing patient care, I significantly improved department operations at Corporate Call Center. Leveraging skills in data entry and case management, I fostered long-term partnerships with key clients through meticulous attention to detail and exceptional service delivery. My approach combines patient care expertise with a highly dependable work ethic, driving positive outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Care & Help Home Care
01.2020 - 01.2025
- Monitored and reported changes in patients' health conditions.
- Created and executed personalized care programs that effectively catered to patients' unique preferences.
- Performed wound care and dressing changes, following strict infection control protocols to promote healing.
Order Management Specialist
American Redcross
01.2014 - 05.2020
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Enhanced order processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Prevented stock shortages by monitoring inventory levels closely, placing purchase orders as needed to maintain supply consistency.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Utilized advanced software tools to optimize order management processes, increasing productivity levels across the department.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Outbound Medicaid Representative
Corporate Call Center
12.2016 - 07.2017
- Utilized data analysis techniques to identify trends and areas for improvement within the department''s operations related to Medicaid administration.
- Managed a high volume of case files, prioritizing tasks effectively to meet strict deadlines consistently.
- Ensured accurate and timely documentation of all case files.
- Provided comprehensive support to clients and ensuring accurate representation of their situation.
- Demonstrated excellent customer service skills while assisting diverse populations with various needs related to Medicaid benefits.
- Handled sensitive client information with discretion, adhering to HIPAA privacy regulations at all times.
- Resolved discrepancies in member accounts by conducting thorough research and applying appropriate corrective actions as necessary.
Education
High School Diploma -
Summit Academy
Pittsburgh, PASkills
- Patient care
- First aid and safety
- Care plan management
- Highly dependable
- Documentation and reporting
- Case management
- Data entry
Timeline
Home Health Aide
Care & Help Home Care
01.2020 - 01.2025
Outbound Medicaid Representative
Corporate Call Center
12.2016 - 07.2017
Order Management Specialist
American Redcross
01.2014 - 05.2020
High School Diploma -
Summit Academy
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