Ieshia Williams
Tampa,FL
Summary
Dedicated Customer Service professional offering positive demeanor and proven skills in establishing rapport with clients, specializing in quality. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Outgoing and Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
Work History
Hair Braider
Styles By Ieshia LLC
Tampa, FL
11.2021 - Current
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Upsold products such as my Hair growth oil to each clients per week, resulting in 10% increase in profits.
- Created beautiful braiding styles to accentuate client faces.
Technical Support Representative
Conduent
Tampa, FL
04.2019 - 11.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular
Claims Tier 1
General Dynamics
Tampa, FL
07.2016 - 03.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified issues, analyzed information and provided solutions to problems
Hardlines Team Member
Kmart, Sears Holding
Tampa, FL
08.2015 - 07.2016
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Changed sales floor signs to show current pricing and support product promotions.
Cashier
McDonald's
Tampa, Florida
07.2013 - 03.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
Time Inc.
Tampa, FL
11.2011 - 02.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Assisted with signing customer up for weekly subscriptions
- Applied payments to accounts as well as assist customers with change of address (snow birds accounts) and update phone numbers.
Education
Associate of Science - Buisness
St Petersburg College
St. Petersburg, FL04.
High School Diploma -
Middleton High School
Tampa, FL06.2010
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Call Documentation
- Calm and Professional Under Pressure
- Customer Account Management
- Order and Refund Processing
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Answering Customer Questions
- Microsoft PowerPoint
- Computer Proficiency
- First-Tier Technical Support
- Proactive Self-Starter
- Call Volume and Quality Metrics
Timeline
Hair Braider
Styles By Ieshia LLC
11.2021 - Current
Technical Support Representative
Conduent
04.2019 - 11.2021
Claims Tier 1
General Dynamics
07.2016 - 03.2019
Hardlines Team Member
Kmart, Sears Holding
08.2015 - 07.2016
Cashier
McDonald's
07.2013 - 03.2015
Customer Service Representative
Time Inc.
11.2011 - 02.2013
Associate of Science - Buisness
St Petersburg College
High School Diploma -
Middleton High School
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