Ietitaia Lafitaga
Waipahu
Summary
A Highly motivated employee with three or more years of customer service who desires to take on new challenges. Strong work ethic, adaptability, and exceptional skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers’ expectations and expand customer base.
Overview
4
4
years of professional experience
Work History
Guest Service Agent - Front Desk
Queen Kapiolani Hotel
06.2024 - Current
- Greet guests with a friendly and welcoming attitude
- Perform check-in, check-out procedures for arriving, departing guests according to established standards
- Deliver exceptional service to every guest through active engagement, effective listening and well-developed interpersonal skills
- Maintain an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events
- Handle payment processing and provide customers with receipts and proper bills and change
Customer Service Agent
Hallmark Aviation Services
06.2022 - Current
- Assist customers with ticketing, seating, and baggage handling requirements
- Follow company policies and procedures related to customer service operations at all times
- Perform check-in procedures for both domestic and international flights
- Cross trained for all positions such as Gate, Baggage handlers, Coordinators, and Load Control
- Coordinate with airport teams and passengers to ensure appropriate accommodations for customer needs and resolve issues with compassion and understanding
Produce/Floral Clerk
Publix Super Markets Inc
07.2021 - 05.2022
- Provided customers with information about proper care of different flowers and plants
- Assisted customers with selecting floral arrangements for special occasions
- Arranged bouquets, wreaths, and other floral displays according to customer specifications
- Organized, tagged and displayed new products for customers
- Managed cutting different kinds of Fruits and also making fruit baskets
Education
High School Diploma -
Waipahu High School
Waipahu, HI05.2020
Skills
- Interpersonal Skills
- Reasoning and Problem Solving Skills
- Excellent Work Ethic and Leadership Skills
Languages
Samoan
Native or Bilingual
Timeline
Guest Service Agent - Front Desk
Queen Kapiolani Hotel
06.2024 - Current
Customer Service Agent
Hallmark Aviation Services
06.2022 - Current
Produce/Floral Clerk
Publix Super Markets Inc
07.2021 - 05.2022
High School Diploma -
Waipahu High School
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