Ietza Willis
San Tan Valley,AZ
Summary
Highly motivated and detail oriented individual seeking an entry level Digital Dental Technician position. Eager to apply strong computer skills, 3D design interest, and fast learning ability to support high quality digital workflows in a dental environment. Committed to precision, reliability, and continuous improvement.
Overview
15
15
years of professional experience
Work History
Lead Cleaner
Eldorado Cleaning
Queen Creek, AZ
10.2024 - Current
- Collaborated with team members to develop best practices for efficient and effective cleaning procedures.
- Trained new staff members on proper cleaning techniques, safety protocols, and company policies, contributing to a cohesive work environment.
- Conducted routine inspections to assess quality of work performed and identify areas for improvement or additional training needs.
- Managed inventory effectively to ensure adequate stock levels and minimize waste in supplies.
Child Care Provider
Owned In-home Child-Care Business
San Tan Valley
02.2019 - 05.2024
- Operated a licensed daycare, managing all scheduling, recordkeeping, and parent communication.
- Proficient in creating and engaging educational activities to foster development while ensuring a safe, clean, and nurturing environment.
- Demonstrated exceptional attention to detail and multitasking in a fast paced setting.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Managed business operations including planning, budgeting, and organization.
Customer Service Representative
Banner Health Center
Queen Creek
01.2018 - 01.2019
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Registered new and existing patients, scheduled office visits, verified insurance eligibility and benefits, collected co-pays, deductible and co-insurance
- Worked for numerous doctors such as different specialties like OBGYN, Pediatrics and Family medicine
- Able to adapt to patient and colleagues needs.
Patient Care Coordinator
Diamondback Physical Therapy
Queen Creek
05.2015 - 12.2017
- Front desk with Technician experience for four years
- Developed a strong multi-tasking skill by effectively handling the office as a receptionist and technician
- Checked-in outpatients, scheduled office visits, maintain incoming calls, emails, faxes, and data entry for all new and existing patients
- Verified insurance eligibility and benefits, collecting any copays, deductibles or co-insurance, and assisted in obtaining pre-certification referrals and authorizations.
Patient Care Coordinator
Quality Rehab Network
Yuma, AZ
09.2013 - 09.2015
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Customer Service Representative
Advance Call Center Technologies
San Luis, AZ
09.2010 - 09.2013
- Resolved customer complaints with empathy,keeping customers from leaving the company.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls, capable of working under pressure and treating customers with kindness and consideration.
Education
Business Principals of Human Relation Credits
Arizona Western College
Yuma, AZ05.2010
High School Diploma -
San Luis High School
San Luis, AZ05.2007
Skills
- CPR/ First Aid certify
- Ability to learn new digital systems quickly
- High attention to detail
- Strong computer literacy (Windows/Mac)
- Organization
- Bilingual/Spanish
- Problem Solving
- Behavior management
- Revenue Cycle
- Nextgen
- Clear IQ
References
- Physical Therapist Widd Workman, 602-326-4234
- Office Manager Patty Guidice, 480-205-3158
- Physical Therapist David Gladysz, 928-388-7105
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Lead Cleaner
Eldorado Cleaning
10.2024 - Current
Child Care Provider
Owned In-home Child-Care Business
02.2019 - 05.2024
Customer Service Representative
Banner Health Center
01.2018 - 01.2019
Patient Care Coordinator
Diamondback Physical Therapy
05.2015 - 12.2017
Patient Care Coordinator
Quality Rehab Network
09.2013 - 09.2015
Customer Service Representative
Advance Call Center Technologies
09.2010 - 09.2013
High School Diploma -
San Luis High School
Business Principals of Human Relation Credits
Arizona Western College