Ievgen Korshunovych

Project Description: Data Engineering product for gathering, normalizing, transforming, and providing pharmaceutical product data to different businesses

Responsibilities:

• Audited and improved of the team's usage of the Scrum framework and management processes
• Identified and implemented improvement techniques to enhance the product development process, the team, and the business model
• Facilitated scrum ceremonies and introduced the best practices
• Assisted the PO and BA in extracting data from JIRA using JQL to visualize reporting data and in managing the product backlog

Skills:

• Product Reporting
• KPI Analysis and visualization
• Project Management
• Scrum
• Kanban
• JIRA administration
• JQL

Project Description:

Adidas global ERP system. Large number of ERP products, managing full cycle of retail business process, from warehouse management to local retail stores. Templatinzation of a successful product version to enable fast and inexpensive migration to localized markets across the globe.

Responsibilities:

• Collaborated with a global retailer's IT sector to foster an agile mindset and approach
• Facilitated the daily stand-ups, iteration planning, and sprint retrospectives
• Administered the Scrum boards and ensured their proper utilization
• Mediated conflicts and improved process-related issues through individual and team sessions
• Trained and up-skilled the customer's scrum masters
• Fostered agile mindset through the organization's agile community of practice

Customer: Canadian Pension Plan Investment Board

Role: Scrum Master

Project Description: An investment analysis product for a Canadian near-government organization managing investments.

Responsibilities:

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Led sprint reviews and planning meetings to promote full team engagement.
• Mediated internal team conflicts
• Enhanced team reporting
• Administered JIRA boards
• Automated JIRA reporting

Customer: Cegit

Role: Product Owner

Project Description: European accounting and retail solution, incorporating new products for increased user engagement

Responsibilities:

• Gathered high-level requirements and documenting existing application functionalities
• Collaborated with customer representatives to address the underlying business problem
• Translated requirements into well-defined features, epics, and user stories
• Established and improved the efficient Scrum processes
• Built the communication bridges between the tech and the business
• Established meeting patterns to organize the dialogue between subject matter experts and business owners

Customer: Heamonetics

Role: Business analyst / Scrum Master

Project Description: Mobile friendly web application for automating and simplifying communication between blood plasma donation centers and blood plasma donors

Responsibilities:

• Communicated with the customer to understand business goals and documented solution requirements
• Worked closely with the engineering team to ensure clear understanding of business goals
• Decomposed the business requirements into features, epics, and stories in JIRA
• Established and managed scrum procedures, ensuring effective team collaboration and scope execution
• Training the customer's Product Owner in Scrum framework and approaches to the product backlog management

Customer: Zift Solutions/ZiftONE

Role: Product Owner / Scrum Master

Project Description: Major sales and marketing platform with built in CRM, PRM, CMS, LMS, serving multiple corporate customers, automating lead generation and conversion processes as well as e-commerce business cycles

Responsibilities:

• Worked directly with the customer's product owners and product managers to identify high-level business requirements
• Decomposed the high-level requirements into executable product backlog items
• Planned and controlled the scope execution in the form of two-week sprints according to customer priorities
• Managed and tracked the sprint execution
• Reported to the customer's PMO
• Facilitated scrum ceremonies and customer demos

Customer: ///Ericsson

Role: Associate Project Manager

Project description: Ericsson, major telecom corporation.

Responsibilities:

• Managed the team of engineers, ensuring effective collaboration and timely delivery of software projects
• Facilitated, maintained and supported regular communication with customers, addressing their needs by prioritizing the scope
• Facilitated daily stand-ups
• Managed PTO, business trip schedules and logistics, developing comprehensive plans to ensure smooth operations
• Fostered a positive team environment, promoting morale and providing all possible support to the team members

Project Description: Development of a custom Learning Management System (LMS) which enables the end-users to take language courses, obtain certifications, and secure teaching positions in non-English speaking countries

Responsibilities:

• Took active part in the project pre-sale procedures to win the customer's business
• Interviewed and hired an engineering team
• Built a reliable communication bridge with the customer and facilitated regular communication sessions
• Assembled high-level business requirements and converted them into executable product backlog items
• Organized scrum process and trained the team and the customer on integration cycles
• Reported to the customer and the organization's PMO

Project Description: multiple projects of varying scale and complexity primarily leveraging Drupal as a core solution for customers of different size and weight, from non-profit organizations to large pharmacy corporations

Responsibilities:

• Supervised the development and supported teams responsible for maintaining and enhancing current products of large corporate clients as well as new products
• Ensured customer success by effectively managing projects, meeting client requirements, and delivering successful outcomes
• Conducted thorough business analysis to identify project needs and recommended appropriate solutions
• Acted as Scrum Master, overseeing agile processes and optimizing team productivity
• Provided timely and accurate time, status, and budget reporting

Project Description: An e-commerce and e-marketing platform, automating mass email ad campaigns, discount sales, statistics analysis, and partner relationship management

Responsibilities:

• Managed the development of a sub-product that automated the ad campaign sending process
• Guided the development and enhancement of the platform and the sub-product
• Acted as Scrum Master, ensuring effective agile practices and facilitating team collaboration
• Collaborated with the team and the customer's end-users to identify product requirements, convert them into product backlog items and prioritize the scope

Project Description: The development and functionality expansion of carid.com as a major automotive parts retail store in US

Responsibilities:

• Managed projects, related to functionality of mass adding new products to the site
• Communicated with the vendors to clarify the product descriptions and capabilities
• Oversaw the implementation of a CMS/CRM system to automate business processes and enhance product management
• Managed the development of an admin tool for rapid product model construction and launch
• Acted as Product Owner, driving the product design phase and facilitating its smooth transition into production
• Conducted business analysis to identify customer needs and implemented effective mangerial solutions

• Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
• Communicated with clients to understand interpreting needs and provide best service possible.
• Interpreted in-person and in writing or phone to facilitate communication between parties
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
• Provided an in-person translation for large audiences during international conferences and missions

Customer: Tira Wireless

Role: Engineering Manager

Project description: Used to be one of the large mobile app development and porting companies in North America, which outsourced several departments to GFL for the cost saving purposes.

Responsibilities:

• Assembled a core group of subject matter experts as a foundation of a new department
• Organized a communication bridge between the customer's core engineering group and the newly-created department
• Facilitated the team's regular sync-ups both internal and external
• Organized a hiring process to facilitate the group extension
• Performed as a project manager for both groups running several projects in parallel
• Created a device storage and service group to ensure the quality of the software being developed and/or ported
• Hired project management specialists to delegate project management responsibilities due to growing scope of work

Customer: Hostopia

Role: Т3 technical support Assistant Manager / T3 technical support operator

Project description: One of the biggest Canadian wholesale web hosting provider with own hosting management, content management software.

Responsibilities:

• Managed the evening shift group of technical support operators
• Ensured the quality of provided service to the web hosting customers via monitoring of customer's feedback
• Organized initial training for new technical support operators
• Organized the up-skilling and knowledge sharing sessions with the existing technical support operators
• Monitored performance
• Reported to the department's manager
• Performed as a technical support operator