Ievgenii Pliuta
RESTAURANT MANAGER
Shanghai
Summary
Equipped with a diverse and promising skill-set, conducive to creating positive team relationships resulting in optimal customer service.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
14
14
years of professional experience
1
1
Certificate
3
3
Languages
Work History
Guest Relations Manager
Primotable
Shanghai, Shanghai
05.2025 - Current
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented guest relations policies, ensuring a consistent high-quality experience for all visitors.
Restaurant Manager
ART333
02.2023 - 03.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Kitchen furniture supplier for Ukrainian restaurants, Freelance
01.2018 - 12.2020
- Supplied food and beverage companies with kitchenware, such as:
- Knife racks
- Cutting boards
- Forks, spoons, knifes, plates, glasses.
- Developed a logistics and procure management
- Keeping contact information, product and pricing information updated
- Preparation of logistics forecasts and plans
Talent manager
Verve
01.2017 - 12.2017
- Large experience of providing all kind of talents such as models/dancers/magicians/singers/musicians etc., also some unique performances in many different cities all around China for the following brands:
- Vogue eyewear
- Shiseido
- Benefit
- Max Factor X
- Bourjois Paris
- Guerlain
- Neufit
Lobby and Public relation manager
Yue Shanghai
01.2016 - 12.2017
- Responsible for arranging various social events for the company
- Active promotion of the club including social network
- Responsible for establishment of relations with clients
Restaurant manager
The Golden Lion
01.2013 - 12.2015
- Greeting and advising customers
- Taking reservations
- Problem solving
- Planning menus
- Creating staffing rotas
Restaurant junior manager
The Old Town
01.2012 - 12.2012
- Worked as a team member with other restaurant professionals to ensure satisfied customers.
- Provided optimal assistance to the General Manager and handled a variety of tasks.
Education
Specialist - Minored in Management
Kyiv Training School of Management And Finance
Kyiv 04.2001 -
Master Faculty of Economics in Economic - Economics Cybernetic
Dnipropetrovsk National University
Dnipropetrovsk 04.2001 -
Skills
Adaptability
Certification
Certified Restaurant Management and F&B Knowledge, Trattoria Deliziosa Restaurant - July 2023
Timeline
Guest Relations Manager
Primotable
05.2025 - Current
Certified Restaurant Management and F&B Knowledge, Trattoria Deliziosa Restaurant - July 2023
07-2023
Restaurant Manager
ART333
02.2023 - 03.2025
Kitchen furniture supplier for Ukrainian restaurants, Freelance
01.2018 - 12.2020
Talent manager
Verve
01.2017 - 12.2017
Lobby and Public relation manager
Yue Shanghai
01.2016 - 12.2017
Restaurant manager
The Golden Lion
01.2013 - 12.2015
Restaurant junior manager
The Old Town
01.2012 - 12.2012
Specialist - Minored in Management
Kyiv Training School of Management And Finance
04.2001 -
Master Faculty of Economics in Economic - Economics Cybernetic
Dnipropetrovsk National University
04.2001 -
Languages
Ukrainian
Russian
English
Personal Information
Nationality: Ukrainian
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