IFA GORDON
New Haven,Connecticut
Summary
Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills. Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise to a challenging role with the opportunity for career growth. Dedicated Catering Server offering over two years in field. Skilled at setting up and breaking down catering functions, maintaining supplies and holding to first-rate standards of presentation and service. Skillfully build rapport with diners and solve issues independently to maximize diner satisfaction. Energetic team member with background in food service. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Worker
Mecha Noodle Bar
06.2024 - 12.2024
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Event Server
Grassy Hill Country Club
08.2021 - 06.2024
- Set up and tore down all catering services in banquet hall
- Worked multi-course dinners with pre-plated foods
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment
- Have been a helping hand to my managers, fellow servers and customers at each event
- Worked on multiple event setup on non event and event days
Event Server
Cascade Fine Catering
09.2023 - 02.2024
- Set up and tore down all catering services in banquet halls
- Worked multi-course dinners with pre-plated foods
- Buss tables from beginning to the end of each event
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Managed and restocked drink stations
- Wrapped silverware efficiently and organized napkins for up to 300 guests
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment
- Resolved guest complaints to maintain complete customer satisfaction
Dishwasher
ZINC
11.2021 - 11.2022
- Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine
- Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis
- Sanitized counters and wiped down surfaces following food preparation to prevent crosscontamination from raw meats
- Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor
- Maintained assigned areas to keep organized and clean by mopping floor
- Backed up kitchen team members during heavy work periods to maximize team coverage
- Replaced clean utensils in storage bins for easy access
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment
- Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly
- Studied methods of coworkers, successfully learning kitchen and food service skills
- Swept and mopped floors at end of shift to comply with sanitary regulations
- Sorted clean dishes in appropriate storage areas for easy and accessible use
- Washed and sanitized sinks, trashcans and surfaces to remove excess food waste
Pizza Maker
Whalley Pizza
06.2019 - 02.2020
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications
- Organized food preparation stations and regularly replenished supplies
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products
- Kept stations stocked and ready for use to maximize productivity
- Used pizza cutter to slice whole pizzas according to customer size specifications
- Cut vegetables and rolled out dough to prepare raw materials for cooking
- Communicated with customer to provide menu offering details and assist with decision-making
- Modified standard recipes to address customer requests for substitutions or allergen concerns
- Unloaded delivery trucks to place food items and ingredients in designated space in restaurant
- Prepared multiple orders at once for speedy service
- Maintained clean and orderly appearance throughout kitchen and dining area
- Sanitized workstation at end of shift to prevent foodborne illnesses
- Followed specific methods for food preparation and proper portioning
- Set up work stations prior to opening to minimize prep time
- Checked completed orders for correct quantity and quality
Cleaner
God Made Cleaning
09.2016 - 07.2017
- Performed daily cleaning duties including sweeping, mopping and vacuuming floors, cleaning walls, windows, and furniture
- Maintained cleanliness of bathrooms and kitchen, including restocking of paper products, soap and other necessary supplies
- Cleaned and disinfected surfaces, including countertops, sinks, and toilets
- Followed health and safety regulations, including proper disposal of cleaning materials and use of protective equipment
- Dusted furniture and fixtures using appropriate materials
- Checked and reported any maintenance and repair issues to management
- Followed and adhered to all company policies and procedures
Front/Back House Worker
CHICK-FIL-A
11.2014 - 09.2015
- Greets customers with a friendly and professional attitude
- Responsible for providing attentive and courteous service to customers
- Assists customers in selecting items and takes orders
- Promotes sales and suggests items to customers
- Prepares and serves a variety of hot and cold beverages
- Operates a POS system efficiently
- Handles all cash and credit card transactions accurately
- Maintains the cleanliness of the restaurant and dining area
- Ensures all equipment is in working order
- Assists in stocking food and beverage items and other supplies
- Performs opening and closing duties
- Follows all health and safety regulations
Education
High School Diploma -
Heritage Baptist Academy
Wallingford, CT05.2015
Skills
- Hospitality
- Food Preparation
- Food Handling
- Serving
- Bussing
- Event Setup
- Understand Floorplans
- Food Service
- Cleaning
- Warehouse
Certification
Traffic Flagger Certification
Timeline
Support Worker
Mecha Noodle Bar
06.2024 - 12.2024
Event Server
Cascade Fine Catering
09.2023 - 02.2024
Dishwasher
ZINC
11.2021 - 11.2022
Event Server
Grassy Hill Country Club
08.2021 - 06.2024
Pizza Maker
Whalley Pizza
06.2019 - 02.2020
Cleaner
God Made Cleaning
09.2016 - 07.2017
Front/Back House Worker
CHICK-FIL-A
11.2014 - 09.2015
High School Diploma -
Heritage Baptist Academy