IFE GEFFRARD EL
Lynchburg,VA
Summary
Versatile operations professional with experience spanning law enforcement, remote customer service, manufacturing, and retail leadership. Skilled in high-pressure environments, team supervision, documentation, inventory control, process execution, and multi-system software navigation. Known for maintaining safety, accuracy, compliance, and service standards while managing competing priorities.
Overview
8
8
years of professional experience
Work History
Jail Officer
Blue Ridge Regional Jail
Lynchburg, VA
11.2025 - 02.2026
- Supervised a high-security housing unit of 100+ inmates while maintaining a zero-incident safety record during assigned shift rotations.
- Managed intake, booking, fingerprinting, photographing, and property inventory for newly arrested individuals.
- Prepared detailed, legally compliant incident reports documenting rule infractions and supporting disciplinary proceedings.
Remote Customer Service Expert
Teleperformance
10.2024 - 07.2025
- Resolved customer inquiries efficiently during the initial interaction, supporting strong First Contact Resolution (FCR) performance.
- Navigated multiple software applications simultaneously while maintaining speed, accuracy, and service quality.
- Used knowledgebase resources to research and communicate complex technical information accurately.
Machine Operator / Packer
Frito-Lay
Lynchburg, VA
11.2021 - 06.2023
- Promoted from Packer (11/2021) to Packaging Machine Operator (08/2022) based on performance and mechanical aptitude.
- Inspected, assembled, and packed customer orders in accordance with health, safety, and quality requirements.
- Calibrated tooling, cleared machine jams, and monitored production output against weight, grading, and quality specifications.
- Reduced avoidable product waste by maintaining an organized work area and executing smooth, minimal-downtime changeovers.
Floor Manager
J. Crew
Lynchburg, VA
10.2018 - 11.2021
- Coached employees toward operational and sales goals while reinforcing productivity and performance expectations.
- Established department productivity goals and communicated daily operational metrics to senior management.
- Trained, motivated, and supervised a packing team of 15–20 employees and a sorting team of 7+ staff members.
Assistant Manager
Sears Hometown & Outlet Stores Inc.
Lynchburg, VA
03.2018 - 08.2018
- Partnered with the Store Manager on profit strategies, employee scheduling, workflow delegation, and daily operations.
- Protected store revenue by monitoring cash transactions, auditing daily bank deposits, and resolving discrepancies.
- Maintained inventory accuracy through routine stock counts and supported employee performance initiatives.
Education
High School Diploma -
E.C. Glass High School
Skills
- Operations & Safety: Inmate Booking & Processing
- Incident Documentation
- Safety Compliance
- Quality Control
- Risk De-escalation
- First Contact Resolution (FCR)
- Multi-System Navigation
- Knowledgebase Research
- CRM
- Process Optimization
- Resource Management
- Efficiency & Service: Inventory Control
- Leadership & Technology: Team Training & Supervision
Timeline
Jail Officer
Blue Ridge Regional Jail
11.2025 - 02.2026
Remote Customer Service Expert
Teleperformance
10.2024 - 07.2025
Machine Operator / Packer
Frito-Lay
11.2021 - 06.2023
Floor Manager
J. Crew
10.2018 - 11.2021
Assistant Manager
Sears Hometown & Outlet Stores Inc.
03.2018 - 08.2018
High School Diploma -
E.C. Glass High School