Ifeanyi Chukwudebe
Arlington,TX
Summary
Possessed over 5 years of experience in various roles, including customer service, sales support, and accounting support. My experience comes from working in both public and private sector establishments. Dedicated to providing excellent service and strongly focusing on meeting customers' needs.
Overview
5
5
years of professional experience
Work History
Customer Service & Sales Representative
Dombyke Investment Ltd
01.2023 - 11.2023
- Successfully improved customer satisfaction by efficiently resolving complex issues.
- Maximized sales revenue by proactively identifying customer needs and providing tailored recommendations for the most suitable products or services.
- Successfully managed and resolved client's sales and inquiries.
- Played a key role in collecting and examining customer demographic data, which provided valuable insights for developing new products and services. As a result, we experienced a significant boost in demand, with an increase of up to 100%.
- Increased visibility and recognition of the company's offerings.
- Collaborated closely with cross-functional teams to enhance and streamline the overall customer experience.
- Played a key role in fostering a positive team culture, which greatly enhanced motivation and productivity among colleagues.
- Improved call handling efficiency to minimize wait times and boost customer satisfaction rates.
- Handled customer orders and inquiries through various channels, including phone, email, and in-person communication, to ensure excellent service delivery.
- Implemented effective strategies to increase revenue and customer satisfaction by promoting new products and services to existing customers.
Accountant/Account Executive - Payables and Receivables
MayBach Hotel And Suites International
01.2019 - 12.2022
- Diligently followed up on overdue invoices to help reduce outstanding accounts receivable balances.
- Successfully managed to lower expenses by skillfully negotiating with vendors, securing more favorable pricing and terms for various services and supplies.
- Enhanced financial reporting accuracy by conducting thorough data analysis and diligently reconciling information.
- Stayed up-to-date with changes in federal, state, and local tax laws to ensure compliance and filed all necessary forms accurately and promptly.
- Performed comprehensive internal audits to identify any inconsistencies, provide suggestions for improvement, and guarantee compliance with established policies and procedures.
- Provided valuable support in the development of financial forecasts by analyzing historical trends and current market conditions. This helped drive strategic planning initiatives within the organization.
- Implemented efficient cost control measures to minimize overspending while maintaining high quality and service levels.
- Maximized profitability by identifying potential revenue growth opportunities through thorough analysis of customer sales data.
- Expertly managed cash flow to ensure timely payment of all company liabilities and strategic investment of surplus funds.
- Kept precise records of fixed assets, which included acquisition costs, depreciation schedules, and current values for insurance purposes.
- Managed daily accounting tasks to ensure precise financial records.
- Managed daily cash functions including account tracking, payroll and wage allocations, budgeting, donations, and cash and banking reconciliations.
- Meticulously monitored financial transactions, organized deposits, and ensured accurate account reconciliation.
- Collaborated closely with the accounting manager to ensure compliance with governing bodies and minimize regulatory risks.
Education
Bachelor of Science - Civil Engineering
Enugu State University of Science And Technology
Enugu, Nigeria11.2007
Skills
Core Skills: Sales, Client relationship management, Client Engagement, Communication and collaboration, Book-keeping, Financial administration, Field coordination, and supervision, Critical thinking and problem-solving, Leadership, and Time Management
Technical Skills: Proficiency in the use of Microsoft Office tools, Microsoft Office 365 (Word, Excel, and PowerPoint, Planner, Forms), Google Workspace (Gmail, Docs, Sheets, Slides, and others), and Teams
Timeline
Customer Service & Sales Representative
Dombyke Investment Ltd
01.2023 - 11.2023
Accountant/Account Executive - Payables and Receivables
MayBach Hotel And Suites International
01.2019 - 12.2022
Bachelor of Science - Civil Engineering
Enugu State University of Science And Technology
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