Ifeanyi Joseph Eseka
Fontana
Summary
Motivated IT professional with hands-on experience in help desk support, cybersecurity and internship roles. Proven ability to troubleshoot hardware and software issues, manage user accounts, resolve tickets and support Windows OS environments while delivering patient and professional customer service. Experienced assisting with vulnerability assessments, basic incident response preparation, and security awareness training. Familiar with IT General Controls (ITGC) risk assessment and documentation of audit and support activities. A quick learner with strong problem solving skills, attention to detail and teamwork abilities, committed to strengthening system performance and organizational security.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
IT Support & Cybersecurity Intern
Zeta Sky
Ontario
06.2025 - 08.2025
- Analyzed network security vulnerabilities using industry-standard assessment tools.
- Assisted in developing incident response plans for potential cybersecurity threats.
- Collaborated with team to implement security awareness training for employees.
- Assisted the IT support team with daily help desk operations, troubleshooting hardware and software issues for clients and responding to support tickets with timely solutions.
IT Consultant
Aspinwood Consulting( Remote )
Dover
10.2023 - 03.2025
- Obtain, analyze, and evaluate, audit evidence.
- Review IT General Controls (ITGC) and various Applications, Databases, and Operating systems.
- Conduct testing and interviews and prepare work papers, write-ups, and memos.
- Develop audit manual for Its operations which incorporated company policies and standards.
- Perform qualitative and quantitative assessment of Key risks and evaluate them by completing year-end financial audit in various departments.
- Participate in all phases of technical audits from planning and research, risk assessment, to report development and follow -up.
Help Desk / IT Support
Burlington Coat Factory Distribution Center
San Bernardino
08.2020 - 09.2023
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted employees with various types of technical issues via email, live chat, and telephone.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Increased overall company performance through improved IT uptime and cost reductions.
- Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
- Devised incisive workarounds and resolutions for IT-related problems.
Education
Bachelor of Arts - Information And Communication Technology
Western Governors University
Salt Lake City, UT 01.2025 - 12.2025
Associate of Technology - Computer Information Systems
Chaffey College
Rancho Cucamonga, CASkills
- IT General Controls (ITGC)
- Risk assessment
- Windows OS support
- Basic network troubleshooting
- Ticketing System ( ServiceNow )
- Audit testing & Documentation
- Attention to detail
- Problem solving
- Customer service
- Team collaboration
- Phishing awareness
- IT project management
Personal Information
Entry-Level IT & Security Professional | Problem Solver & Fast Learner
Timeline
IT Support & Cybersecurity Intern
Zeta Sky
06.2025 - 08.2025
Bachelor of Arts - Information And Communication Technology
Western Governors University
01.2025 - 12.2025
IT Consultant
Aspinwood Consulting( Remote )
10.2023 - 03.2025
Help Desk / IT Support
Burlington Coat Factory Distribution Center
08.2020 - 09.2023
Associate of Technology - Computer Information Systems
Chaffey College