Ifeanyi Ukeje
Operations Officer
Atlanta,GA
Summary
Relevant Professional Experience
Developed strong skill set in client relationship management and customer service within fast-paced environment. Committed to making use of my skills skills to create positive impacts and drive success in new role.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Business Relationship Officer
Fidelity Bank Plc
Sapele, Delta State
04.2008 - Current
- I identified and brought onboard 25 new customers for the bank expanding its customer base in 2024.
- Analyzed customers' portfolios for the branch to identify 3 business opportunities for management use in 2024.
- Build a good relationship with existing customers to drive consistent sales and improved sales by 30%.
- Prepared the 2025 annual budget for the branch for a 50% increase in revenue for the branch.
- I provided resources to the credit department and the branch manager to support customers' credit and loan applications. This helped to in issuing about 100 loans in 2024.
- I monitored and evaluated customers' performance, monitoring credit risk to ensure adherence to credit policies. Less than 1% defaulted.
- I stay updated with the bank's regulatory changes, policies, procedures, and industrial trends.
- I coordinated and engaged other colleagues in 10 classroom presentations/trainings and one-on-one sessions in 2024.
Finance Director -Volunteer
St Malachy Church
Sapele, Delta State
02.2023 - Current
- I managed a zero-error financial records of the church.
- I present financial activities to the members.
Education
MBA - Business Management
Masters in Business Administration
ESUT Business School 01.2010 - 09.2011
Bachelor of Science - Chemical Engineering
Enugu State University of Science And Technology
Enugu 01.1998 - 09.2002
Skills
- SQL
- Financial acumen
- Creativity and innovation
- Cross-cultural sensitivity
- Assertiveness
- Marketing
- Excel
- Power BI
- Google Analytics
- Problem-solving
- Attention to Detail
- Relationship building & management
- Collaboration
- Excellent communication
- Time Management
Banking
Certification
Certified Information System Auditor, 2023
Accomplishments
- Supervised team of four staff members.
- Achieved over 90% of the branch's KPI in 2024 adding to the overall bank's performance.
- Brought onboard 25 customers in to the bank in 2024.
Mystery Shopper Award 2024
An unidentified person walked into to bank posing as a new customer. He asked about a bank's product. I explained the process in very clear steps.
Timeline
Finance Director -Volunteer
St Malachy Church
02.2023 - Current
MBA - Business Management
Masters in Business Administration
01.2010 - 09.2011
Business Relationship Officer
Fidelity Bank Plc
04.2008 - Current
Bachelor of Science - Chemical Engineering
Enugu State University of Science And Technology
01.1998 - 09.2002
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