Detail-oriented professional with a proven track record in patient care and service excellence. Recognized for resolving challenges through creativity and effective communication. Committed to driving impactful solutions in healthcare environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Essential Employee (C N A)
Heritage HHC LLC
Chicago, IL
11.2023 - Current
Organized and prioritized tasks to meet care plan objectives efficiently.
Developed innovative solutions that streamlined team workflows and enhanced care delivery.
Collaborated with cross-functional teams to achieve project goals.
Resolved issues with knowledgeable, friendly service, resulting in increased customer satisfaction.
Utilized effective interpersonal skills to engage customers in meaningful conversations.
Exceeded customer expectations by implementing creative problem-solving strategies.
Recognized by management for outstanding customer service delivery.
Achieved cost savings through development of practical solutions to challenges.
Education
Associate of Applied Science - Nursing
City Colleges of Chicago
Chicago, IL
05-2026
Skills
Healthcare documentation
Patient support
Task prioritization and management
Critical thinking and analysis
Customer service excellence
Team collaboration and communication
Certification
Certified Nursing Aide
Accomplishments
Bachelors in Industrial Relations & Personnel Management