Ifeanyichukwu Okafor
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Support Analyst
Rack Room Shoes
Charlotte, NC
10.2021 - Current
- Provide desktop support for computers including troubleshooting, and installing software, printers, and shared drives to over 500 stores
- Configured and installed software for end-users’ desktops, scanners, terminals, and pos equipment
- Diagnosed/resolved hardware and software problems involving VPN, Access Points, and Digi 6300-CX and 6310-DX cellular extender
- Created computer image and managed the deployment of new hardware
- Diagnosed clients’ computer issues remotely on the network using Windows Remote Desktop application and created hardware profiles for laptop clients.
IT Help Desk Analyst
Talon Healthy IT Services
Winston-Salem, NC
08.2020 - 08.2021
- Worked directly with customers to create new accounts, reset passwords, and configure access to servers and file management software
- Used ServiceNow call tracking systems to log, track and manage tickets and service requests
- Actively listened to customer concerns to discern and troubleshoot IT desktop client issues
- Responded to 40-65 inbound calls per day in high call volume environment
IT Support Technician
North Carolina A&T
Greensboro, NC
02.2020 - 08.2020
- Provided technical support for users setting up; computers, passwords, rights and responsibilities using Active Directory
- Utilized SCCM to remotely control, troubleshoot and resolve network connectivity, and user access issues
- Used SCCM to image, deploy software, and track devices
- Guided employees and students through a series of actions, either face to face or over the telephone to resolve issues such as error messages, networking issues, software updates, resetting passwords, virus removal, and re-installing software
Computer Technician
Lenovo
Whitsett, NC
02.2017 - 12.2018
- Tested and verified hardware to identify issues and validate repair
- Installed and maintained computer operating systems, hardware, and software packages
- Repaired keyboards, LCD screens, USB/HDMI ports, and other computer hardware
Education
Master’s - information technology
North Carolina Agricultural and Technical State University
Bachelor of Science - Economics
Skills
Microsoft, Project, Microsoft SharePoint, Active Directory, SCCM, Cisco Prime, VPN Gateway, Installation and Configuration, ServiceNow, Digi 6300-CX and 6310 DX cellular extender, Epic Systems, Mychart, Imaging, O365, Mac and PC expert, Zendesk
Certification
Six Sigma Green Belt Certified (October 2016)
Timeline
System Support Analyst
Rack Room Shoes
10.2021 - Current
IT Help Desk Analyst
Talon Healthy IT Services
08.2020 - 08.2021
IT Support Technician
North Carolina A&T
02.2020 - 08.2020
Computer Technician
Lenovo
02.2017 - 12.2018
Master’s - information technology
North Carolina Agricultural and Technical State University