Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ife (e-fay) Barrett

Binghamton

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Seasonal Test Scorer

Data Recognition Corporation
2019.01 - Current
  • Scored exams for speaking WIDA (ESL Students)
  • Scored standardized exams in 6-7 grade MATH for Pennsylvania and Louisiana.
  • Obtained qualifications necessary to score exams of specific subjects
  • Met quota/standards to complete scoring responses within project due date
  • Scored remotely and maintained high accuracy and productivity according to statistics

Customer Care Representative

SERTEC (Chik-Fil-A Contract)
2017.06 - 2018.12
  • Answered inbound telephone calls and web reports for Chick-Fil-A customers and employees
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Reported details of customer incidents, compliments, questions and concerns
  • Educated customers regarding products, services and company culture
  • Provided technical assistance and troubleshooting for the Chick-Fil-A Mobile App

Science Teacher

Success Academy Charter Schools
2015.09 - 2017.06
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Delivered interactive lessons to help students comprehend complex concepts.
  • Participated in professional development workshops to stay updated on current research findings and best practices in science education.
  • Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
  • Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
  • Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.

Customer Service Representative/Shift Manager

GETTAXI
2014.01 - 2015.08
  • Lead daily shift/team meetings to update agents on trends for 24 hour Call Center
  • Monitored agents’ calls and provided in the moment coaching
  • Managed the call queue and agent productivity
  • Addressed customer and driver issues
  • Effectively handled technical issues with the Gettaxi mobile app for drivers and customers
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Bachelor of Arts - Biology

The College of Charleston
Charleston, SC
12.2013

Skills

  • Teamwork orientation
  • Microsoft Office
  • Data Interpretation
  • Reading Comprehension
  • Group and individual instruction
  • Problem-solving abilities
  • Data Entry
  • Active Listening
  • Critical Thinking

Languages

Spanish
Limited Working
French
Limited Working

Timeline

Seasonal Test Scorer

Data Recognition Corporation
2019.01 - Current

Customer Care Representative

SERTEC (Chik-Fil-A Contract)
2017.06 - 2018.12

Science Teacher

Success Academy Charter Schools
2015.09 - 2017.06

Customer Service Representative/Shift Manager

GETTAXI
2014.01 - 2015.08

Bachelor of Arts - Biology

The College of Charleston
Ife (e-fay) Barrett