Ife (e-fay) Barrett
Binghamton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Seasonal Test Scorer
Data Recognition Corporation
01.2019 - Current
- Scored exams for speaking WIDA (ESL Students)
- Scored standardized exams in 6-7 grade MATH for Pennsylvania and Louisiana.
- Obtained qualifications necessary to score exams of specific subjects
- Met quota/standards to complete scoring responses within project due date
- Scored remotely and maintained high accuracy and productivity according to statistics
Customer Care Representative
SERTEC (Chik-Fil-A Contract)
06.2017 - 12.2018
- Answered inbound telephone calls and web reports for Chick-Fil-A customers and employees
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Reported details of customer incidents, compliments, questions and concerns
- Educated customers regarding products, services and company culture
- Provided technical assistance and troubleshooting for the Chick-Fil-A Mobile App
Science Teacher
Success Academy Charter Schools
09.2015 - 06.2017
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Delivered interactive lessons to help students comprehend complex concepts.
- Participated in professional development workshops to stay updated on current research findings and best practices in science education.
- Established clear expectations for behavior and academic performance; consistently enforced policies while maintaining fairness and respect toward all students.
- Enhanced classroom environment for effective learning by incorporating hands-on activities and real-world applications of scientific concepts.
- Incorporated project-based learning into the curriculum, challenging students to apply scientific principles in real-world situations while developing teamwork skills.
Customer Service Representative/Shift Manager
GETTAXI
01.2014 - 08.2015
- Lead daily shift/team meetings to update agents on trends for 24 hour Call Center
- Monitored agents’ calls and provided in the moment coaching
- Managed the call queue and agent productivity
- Addressed customer and driver issues
- Effectively handled technical issues with the Gettaxi mobile app for drivers and customers
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
Bachelor of Arts - Biology
The College of Charleston
Charleston, SC12.2013
Skills
- Teamwork orientation
- Microsoft Office
- Data Interpretation
- Reading Comprehension
- Group and individual instruction
- Problem-solving abilities
- Data Entry
- Active Listening
- Critical Thinking
Languages
Spanish
Limited Working
French
Limited Working
Timeline
Seasonal Test Scorer
Data Recognition Corporation
01.2019 - Current
Customer Care Representative
SERTEC (Chik-Fil-A Contract)
06.2017 - 12.2018
Science Teacher
Success Academy Charter Schools
09.2015 - 06.2017
Customer Service Representative/Shift Manager
GETTAXI
01.2014 - 08.2015
Bachelor of Arts - Biology
The College of Charleston
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