Ife Akomolafe
Mount Pleasant,MI
Summary
Dynamic professional with a proven track record at African Alliance Insurance Plc, excelling in customer engagement and retention strategies. Skilled in data analytics and communication, I effectively enhanced client satisfaction and operational efficiency. Adept at team leadership, I foster collaboration to drive results and optimize performance in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Officer
Parks and Recreation
Mount Pleasant, USA
05.2025 - Current
- Company Overview: City of Mount Pleasant, Michigan State
- Provides daily assistance to customers in the parks.
- Maintains a clean and welcoming environment through interaction with parks users.
- Daily communicates activities in the parks with team members and supervisors.
- City of Mount Pleasant, Michigan State
Graduate Teaching Assistant
Central Michigan University
Mount Pleasant, USA
08.2023 - 05.2025
- Company Overview: Mount Pleasant, Michigan State
- Teach introductory communication course to undergraduate students.
- Develops interactive activities to enhance learning and retention.
- Maintain accurate student records and offer timely feedback to support academic success.
- Conduct weekly office hours to provide academic guidance to students.
- Maintains accurate records of student attendance and grades in accordance with university policies.
- Provides individualized coaching and support to students and staff at the Presentation Skills Center.
- Served as a judge at the National Forensic Association tournament.
- Participated on a panel at the Central State Communication Association Conference.
- Mount Pleasant, Michigan State
Customer Engagement Supervisor
African Alliance Insurance Plc
Ikoyi, Nigeria
08.2019 - 07.2023
- Company Overview: Ikoyi, Nigeria
- Implemented customer engagement strategies that increased retention and satisfaction.
- Provided best insurance policies to clients based on their specific needs and record.
- Oversaw data collection, documentation, and organization of user insights to inform product decisions.
- Developed strategic frameworks to optimize operational efficiency and reduce unnecessary costs.
- Utilized data analytics tools like Excel and PowerPoint for performance tracking, reporting, and stakeholder presentations.
- Monitored and updates user databases to ensure accurate and actionable insights for product development.
- Collaborated with Brand Communication unit in organizing customer appreciation events and outreach initiatives.
- Ikoyi, Nigeria
Customer Engagement Associate
Heritage Bank Ltd
Ikeja, Nigeria
07.2016 - 07.2019
- Company Overview: Ikeja, Nigeria
- Managed customer interaction, providing solutions to inquiries and improving overall customer experience.
- Managed inbound and outbound communications to support client retention and acquisition.
- Identified opportunities to cross-sell and up-sell products to customers.
- Maintained and updated CRM systems to ensure seamless communication and follow-ups.
- Prepared reports on product performance, sales, and customer feedback.
- Ikeja, Nigeria
Education
Master of Arts - Communication
Central Michigan University
Mount Pleasant, MI05.2025
Master of Science - Public and International Affairs
University of Lagos
Nigeria12.2016
Bachelor of Arts - English and Literary Studies
University of Ibadan
Nigeria11.2012
Skills
- Customer relationship manager (CRM)
- Communication and corporate engagement
- Team leadership and collaboration
- Data analytics and performance tracking
- Customer retention
- Microsoft Office Suites
- Time management and organizational skills
- Presentation and report development
Accomplishments
- IBM Introduction to Product Management - 2025
- Data Analytics Certification - 2024
- Certificate in Introduction to Supervision - 2023
- ALISON Diploma - Introduction to Product Management - 2022
- Diploma in Human Resources Management - 2019
- Phillips Outsourcing Contact Centre Training - 2017
- Women in Management, Business and Public Services (WimBiz), Graduate Internship - 2015
Certification
· IBM Introduction to Product Management - 2025
· Data Analytics Certification – 2024
· Certificate in Introduction to Supervision - 2023
· ALISON Diploma - Introduction to Product Management 2022
· Diploma in Human Resources Management - 2019
· Phillips Outsourcing Contact Centre Training - 2017
· Women in Management, Business and Public Services (WimBiz), Graduate Internship - 2015
Timeline
Maintenance Officer
Parks and Recreation
05.2025 - Current
Graduate Teaching Assistant
Central Michigan University
08.2023 - 05.2025
Customer Engagement Supervisor
African Alliance Insurance Plc
08.2019 - 07.2023
Customer Engagement Associate
Heritage Bank Ltd
07.2016 - 07.2019
Master of Arts - Communication
Central Michigan University
Master of Science - Public and International Affairs
University of Lagos
Bachelor of Arts - English and Literary Studies
University of Ibadan
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