Ambrose Aiyelari

• Responsible for Site Pillars (Cost, People, Environment), achieving notable reductions in operational costs, improved employee retention by 20%, and environmental sustainability with a 30% waste reduction
• Acted as primary HR representative on night shifts, managing employee relations and significantly reducing turnover
• Served as Incident Commander, ensuring rapid and effective crisis response
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Managed operational workflows and staff compliance, improving operational efficiency by 10%
• Ensured adherence to safety standards and enhanced employee engagement
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Mentored junior staff members, providing guidance on best practices and professional development opportunities.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

• Managed operational productivity and safety compliance, achieving 105% productivity targets
• Provided staff training, improving team accuracy and reducing errors significantly
• Developed and implemented strategies to improve customer service and increase sales.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Increased team productivity by streamlining processes and implementing more efficient systems.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.

• Managed store operations, inventory, and employee development, reducing product stockouts by 48% and driving significant profitability
• Enhanced staff retention through targeted training and career development
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

• Directed daily operations, achieving the highest regional profitability in Q4 2019
• Fostered customer relationships and improved team performance
• Built strong relationships with customers through positive attitude and attentive response.
• Coordinated weekly meetings for internal and external groups.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Mentored and guided employees to foster proper completion of assigned duties.
• Fostered an atmosphere of teamwork among employees through effective communication strategies that encouraged collaboration toward shared goals.
• Facilitated training for associates through daily coaching and regular performance appraisals.

Led recruitment and training, developed sales funnels, and executed strategic marketing initiatives

• Managed CRM system and improved internal communication strategies
• Managed needs of more than 50 customers at once using strong prioritization and multitasking abilities.
• Opened over 80 new accounts, exceeding goals 70%.

• Managed bookstore operations, significantly contributing to three consecutive annual ThinkEdu top sales awards
• Provided comprehensive employee training and enhanced customer satisfaction through personalized service
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

• Managed GSM network operations, maintained high performance and network availability above 98%
• Led equipment troubleshooting and integration, ensuring optimal system performance
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Provided input to team lead regarding areas for process and procedural improvement.
• Enhanced product performance by conducting thorough failure analysis and recommending improvements.

• Managed IT systems and student databases, ensuring seamless digital operations
• Developed educational content and enforced compliance with school regulations
• Played a key role in successful office relocation by coordinating IT equipment transfer and setup.
• Collaborated with IT team to successfully complete large projects within strict deadlines.
• Trained new employees on company-specific software applications, facilitating faster integration into work processes.
• Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
• Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.