Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ifenweoge Abiola Ojei

Dallas

Summary

I have my B.Sc. in Intelligence and Security Studies, and I worked as an administrative assistant with over three years of experience in a corporate environment. I am a dedicated team member with the capacity to manage and teach other employees. I would classify myself as a self-sufficient and self-motivated business professional, being able to excel in solo or team settings. I have been told that I am well-rounded and thorough, offering a high level of expertise in customer service, billing, and overall operations management. i have experience with customer relations and service. i am proficient in using my communication skills to ensure consumer satisfaction. I also have a background in auditing home health care companies and monitoring member services in accordance with stated guidelines. I am well-versed in basic computer skills and applications, and I have the ability to learn fast. I have experience with payroll and accounting software for employees, and medical billing. I am seeking to better myself in this industry by growing day by day, and I look forward to working with you!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Ariel Amana Home Healthcare Inc.
Dallas
08.2019 - 09.2023
  • Trained new employees on administrative procedures, company policies, and performance standards.
  • Verified employees worked hours daily using VESTA EVV, organized employees' payroll, and made sure employees were paid timely.
  • Worked as a billing analyst to help the company get paid from the state for services rendered to clients that have Medicaid, Medicare, etc.
  • Completed biweekly payroll for over 200 employees.
  • Offered office-wide software support and training, including troubleshooting issues, and optimizing usage.
  • Performed general duties, including answering a multi-line phone system, routing calls, sending and replying to emails, etc.
  • Performed duties of HR by improving customers' satisfaction scores through the application of superior conflict resolution and problem-solving skills, resolving product or service issues, reconciliation of delinquent accounts, etc.
  • Handled all incoming business and client requests for information.
  • Established efficient workflow processes, monitoring daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assisted customers with product inquiries and service-related issues.
  • Handled customer complaints and resolved issues efficiently and courteously.

Home Health Aide

Proximal Home Healthcare
Dallas
12.2018 - 07.2019
  • Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
  • Maintained clean, safe and well-organized patient environment.
  • Planned and Implemented community outreach and events to provide health education about ALC, Sickle Cell, self-care and management.
  • Supervised daily activities and provided assistance when needed.

Fashion Designer/Sales Manager

Self Employed
01.2017 - 12.2018
  • Sketched artistic and fashion designs for consideration.
  • Communication with photographers and stylists to effectively showcase.
  • Achieved costing and aesthetic goals for seasonal fabric palette for Brand.
  • Monitored social media and online sources for industry trends.
  • Resolved customer problems, improved operations and provided exceptional client support.
  • Worked with customers to understand needs unique to each customer and provide services.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Handled a number of phone calls daily to address customer inquiries and concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Education

Associate of Science - Diagonistic Medical Sonography

Tarrant County College
Fort Worth, TX
04-2027

B.sc - intelligence and security studies

Skills

  • Customer service
  • Conflict resolution
  • Process improvement
  • Data management
  • File organization
  • Operational processes
  • Internal communications
  • Problem-solving
  • Multi-line telephone system operation
  • Health insurance processing
  • Computer skills
  • Data collection
  • Billing and coding
  • Documentation and recordkeeping
  • Microsoft

Certification

  • INFORMATION SYSTEM AUDITOR

Languages

English
Professional

Timeline

Administrative Assistant

Ariel Amana Home Healthcare Inc.
08.2019 - 09.2023

Home Health Aide

Proximal Home Healthcare
12.2018 - 07.2019

Fashion Designer/Sales Manager

Self Employed
01.2017 - 12.2018

Associate of Science - Diagonistic Medical Sonography

Tarrant County College

B.sc - intelligence and security studies

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