Ifeoluwamayowa (Timi) Gbadamosi
Edinburg,TX
Summary
Versatile professional with a solid background in customer service, data management, and corrections, currently pursuing a Bachelor of Science in Computer Science. Skilled in data entry, operations management, and problem-solving with a keen interest in IT and technology-driven roles. Proven ability to adapt to new challenges, collaborate across departments, and meet tight deadlines. Seeking to leverage analytical and communication skills in an IT support, data management, or technical role.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Texas Department Of Criminal Justice
02.2023 - 01.2024
- Monitored and ensured the security of up to 1500+ inmates daily, successfully reducing contraband incidents through inspections and compliance checks.
- Utilized data management tools to maintain accurate records of inmate activities, contributing to overall facility safety.
- Developed strong communication skills by de-escalating incidents and resolving conflicts in high-pressure situations.
- Collaborated with other officers and staff to enhance security protocols and ensure operational efficiency.
Data Entry Clerk
Harris County Toll Road Authority
06.2022 - 12.2022
- Managed and accurately input large volumes of data using specialized software, reducing entry errors by 24%.
- Organized, sorted, and checked input data against original documents.
- Identified and corrected data discrepancies, improving the accuracy of records by 17%.
- Worked closely with IT and operations teams to ensure data integrity and streamlined processes.
- Enhanced system efficiency by suggesting improvements in data entry workflows, resulting in a 8% boost in task completion rates.
Customer Representative
Bank of America
05.2021 - 01.2022
- Provided IT-related support to customers, assisting with troubleshooting online banking services and technical issues, improving customer satisfaction by 68%.
- Handled complex customer service issues, often involving cross-departmental collaboration with the bank's technical teams.
- Used customer service management software to track and resolve cases efficiently, reducing resolution time by 12%.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Esports Coach
IDEA Public Schools
san juan , edinburg
02.2025 - Current
- Coached 20+ students in structured, competitive gameplay, emphasizing communication, critical thinking, and teamwork.
- Led competitive esports programming using PC and network-based platforms, managing gaming hardware, software updates, and LAN setup.
- Fixed simple tech problems during games and made sure everything ran smoothly.
- Encouraged teamwork, clear communication, and staying focused under pressure.
Online Shopper
Walmart
08.2020 - 04.2021
- Assisted customers via telephone with online shopping technical issues, ensuring a seamless experience with the Walmart app.
- Collaborated with the IT team to report and address recurring customer issues within the app.
- Processed and handled orders through Walmart's internal order management system, ensuring customer satisfaction.
Cashier
Popeyes Chicken
05.2020 - 02.2021
- Assisted in resolving point-of-sale system issues, improving transaction speed by 28%.
- Supported front-end operations and handled customer transactions through digital payment systems.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Computer Science
The University of Texas Rio Grande Valley
Edinburg, TX 05.2001 -
Associate of Science - Information Technology
Houston Community College
Houston, TX 05.2001 -
High School Diploma -
Hastings High School
Houston, TX 05.2001 -
Skills
Technical Skills
Data Entry Systems
Microsoft Office Suite
SQL
Data Management and Analysis
Troubleshooting and IT Support
Customer Service Software
Soft Skills
Problem-Solving
Time Management
Effective Communication
Conflict Resolution
PC Building & Troubleshooting; Tech Meetups and Hackathons; Tech Blogging
- PC Building & Troubleshooting: Assembling and troubleshooting computer hardware, enhancing technical problem-solving skills.
- Tech Meetups and Hackathons: Attending hackathons and local IT meetups to network with professionals and work on collaborative projects.
- Tech Blogging: Writing articles or tutorials on topics such as software development, IT support, or emerging technologies.
Timeline
Esports Coach
IDEA Public Schools
02.2025 - Current
Correctional Officer
Texas Department Of Criminal Justice
02.2023 - 01.2024
Data Entry Clerk
Harris County Toll Road Authority
06.2022 - 12.2022
Customer Representative
Bank of America
05.2021 - 01.2022
Online Shopper
Walmart
08.2020 - 04.2021
Cashier
Popeyes Chicken
05.2020 - 02.2021
Bachelor of Science - Computer Science
The University of Texas Rio Grande Valley
05.2001 -
Associate of Science - Information Technology
Houston Community College
05.2001 -
High School Diploma -
Hastings High School
05.2001 -