Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ifeoma Egonu

Elmont,NY

Summary

Detail-oriented Assistant Manager offers more than 12-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

13
13
years of professional experience

Work History

Assistant Manager

AHRC Nassau
Long Island, NY, NY
02.2011 - Current
  • Assists Manager with the supervision and training of Direct Support Professionals to ensure that ongoing support is provided to individuals by fostering an environment that assists individuals in becoming active participants in every aspect of their lives (i.e., self-care routines, health, safety, household chores, socialization and overall well being) and ensuring that a high quality of life is maintained
  • Assists with the training of new employees to ensure that the residence is adequately staffed with qualified employees
  • Assists with the maintenance of weekly work schedules for all staff by assigning shifts based on availability and the particular requirements of each resident to ensure that appropriate care is administered at all times
  • Assists with the maintenance of appropriate records of staff by observing and documenting issues relating to time, attendance, and level of performance, specific deficiencies, supervisory sessions and training needs to ensure the ongoing and effective supervision of each employee
  • Verifies that all needed documentation of treatment plans is present and completed on a daily basis

Customer Service Representative

York College CUNY
Jamaica, NY
09.2018 - 03.2020
  • Answered customer inquiries and provided accurate information regarding services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Bachelor of Science - Information Systems Management

York College CUNY
Jamaica, NY
06-2022

Skills

  • Training And Mentoring
  • Staff Training
  • New Employee Hiring
  • Staff Coordination
  • Reporting And Documentation
  • Work Scheduling
  • Employee Supervision

Timeline

Customer Service Representative

York College CUNY
09.2018 - 03.2020

Assistant Manager

AHRC Nassau
02.2011 - Current

Bachelor of Science - Information Systems Management

York College CUNY

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Ifeoma Egonu