IFEOMA ONWEAGBA
Katy,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Humana
06.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
C&J Energy Services
01.2018 - 05.2022
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Compiled customer feedback and recommended service delivery improvements to management.
Call Center Representative
Xerox Corporation
03.2016 - 01.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Compiled customer feedback and recommended service delivery improvements to management
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Contributed to company achieving and holding industry-leading customer service ratings.
Administrative Assistant
Olympia at Willowick
01.2015 - 01.2016
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of the customer service department
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Education
Texas Southern University
2014
Skills
- Administrative support MS Office proficiency
- Data entry Computer proficient
- Courteous with Strong Service Mindset
- Inbound Phone Call Management
- Process Optimization
Timeline
Customer Service Representative
Humana
06.2022 - 05.2023
Customer Service Representative
C&J Energy Services
01.2018 - 05.2022
Call Center Representative
Xerox Corporation
03.2016 - 01.2018
Administrative Assistant
Olympia at Willowick
01.2015 - 01.2016
Texas Southern University
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