Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Ifeoma Scott

New York,NY

Summary

Strategic Solutions Architect specializing in designing and delivering innovative, scalable solutions that drive business success. Specializing in optimizing business processes, leveraging emerging technologies, and fostering collaboration across cross-functional teams to create impactful solutions that not only meet today’s challenges but also position businesses for tomorrow and beyond.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Solutions Architect

Radancy
04.2024 - Current
  • Designed and led the implementation of strategic plans for 8 high-impact projects valued at over $3M, enhancing client recruitment and reducing time to launch by 20%.
  • Collaborated with cross-functional teams to deliver solutions that exceeded client expectations, resulting in a 90% customer satisfaction rate.
  • Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
  • Conducted post-sale requirements gathering, analysis and documentation.

Digital Project Manager

Radancy
02.2022 - 03.2024
  • Managed $1.5M+ in digital projects, consistently delivering an on-time launch rate of 83%, contributing to operational efficiency.
  • Redesigned and implemented new SOPs for CRM features, reducing project delivery times by 15% and improving team productivity by 20%.
  • Developed comprehensive project plans outlining scope, timeline, resources, and milestones for successful project completion.

Strategic Project Manager

Freelance
01.2020 - 02.2022
  • Designed and implemented a custom database and workflow solution that reduced content approval time by 30%, improving operational efficiency for clients like Something Greater Social.
  • Developed a monthly strategy for NextLvL Salon, boosting customer retention by 25% through an improved booking experience.
  • Created and launched a 3-tiered membership offering for Brwnbox, increasing membership conversions by 40% and helping shift the business focus to customer relationships.

Account Manager

Total Specialties
07.2018 - 05.2021
  • Managed 15 key sales accounts, cultivating over $2M in annual revenue through strategic relationship-building and tailored solutions, resulting in a 10% increase in renewals.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

B2C Customer Experience Manager

Camper
02.2017 - 02.2018


  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Optimized shipping processes, achieving a 95% on-time shipping rate and reducing customer complaints by 15%.
  • Led a team of 7 customer service specialists, driving a 10% improvement in customer satisfaction scores across U.S. and Canada.

Skills

  • Technical architecture
  • Requirements gathering
  • Solution optimization
  • Stakeholder management
  • Agile / Waterfall methodologies
  • SaaS
  • Jira

Certification

PMP, expected Feb 2025

Timeline

Solutions Architect

Radancy
04.2024 - Current

Digital Project Manager

Radancy
02.2022 - 03.2024

Strategic Project Manager

Freelance
01.2020 - 02.2022

Account Manager

Total Specialties
07.2018 - 05.2021

B2C Customer Experience Manager

Camper
02.2017 - 02.2018

Similar Profiles

CREATE PROFILE
Ifeoma Scott