Ifeoma Faith Agudike
Fort Worth,TX
Summary
- Accomplished Customer Support Agent with a proven track record at Dallas College Call Center, enhancing customer satisfaction through expert resolution of conflicts and comprehensive support. Skilled in CRM software and exceptional problem-solving, I've significantly improved team efficiency and customer success management. My leadership at Steak N Shake fostered a collaborative environment, driving performance improvements.
- Driven Customer Support with over 3 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
2
2
years of professional experience
Work History
Customer Support Agent
Dallas College Call Center
06.2024 - 11.2024
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Assisted customers through multiple channels including phone, email, live chat for increased accessibility and convenience.
- Maintained up-to-date knowledge of product changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Team Leader
Steak N Shake
04.2023 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Team Member
Jamba Juice
01.2023 - 08.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
Cashier
Rudy's "Country Store" and Bar-B-Q
07.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Associate of Science - Biology
Dallas College
Dallas, TX06-2026
High School Diploma -
Dallas College
Dallas, TX05-2024
Skills
- Complaint handling
- CRM software
- Customer service excellence
- Data management
- Customer success management
- Organization and recordkeeping
- Problem-solving
- Time management
Timeline
Customer Support Agent
Dallas College Call Center
06.2024 - 11.2024
Team Leader
Steak N Shake
04.2023 - 10.2023
Team Member
Jamba Juice
01.2023 - 08.2023
Cashier
Rudy's "Country Store" and Bar-B-Q
07.2022 - 01.2023
Associate of Science - Biology
Dallas College
High School Diploma -
Dallas College
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