Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ifetayo Sampson

Richmond,VA

Summary

Detail-oriented Project Coordinator with over 3 years of experience leading teams, managing risks, and coordinating operational initiatives in fast-paced environments. Proven ability to drive project success by aligning resources, optimizing workflows, and ensuring smooth execution of complex projects. As a Retail Assistant Manager at T-Mobile, successfully managed a team of 10 employees, overseeing day-to-day operations, resolving customer issues, and meeting performance targets. Developed strong problem-solving and risk management skills through handling escalations, mitigating operational risks, and driving continuous process improvements. Adept at cross-functional collaboration, leadership, and delivering high-quality results on time and within budget

Overview

7
7
years of professional experience
1
1
Certification

Work History

Retail Associcate Manager

T-Mobile
09.2024 - Current
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Managed expenses and developed strategies that positioned store to perform in accordance with budget.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
  • Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
  • Controlled store inventory and reviewed cash handling and operations reports.

Associate Coach

T-Mobile
02.2023 - 09.2024
  • Managed and coached teams of associates, providing mentorship and guidance to ensure alignment with organizational goals and performance metrics. Conducted regular feedback sessions and performance reviews, fostering a culture of continuous improvement
  • Process Improvement: Identified areas for improvement in workflows and implemented best practices to increase team productivity. Coordinated efforts between departments to streamline operations, resulting in measurable increases in efficiency and customer satisfaction.
  • Conflict Resolution & Problem-Solving: Acted as a point of escalation for complex issues, employing strong problem-solving and conflict resolution skills to ensure timely and effective resolution.
  • As a T-Mobile Associate Coach, successfully led teams to achieve performance goals and ensured effective communication and collaboration across departments. Demonstrated strong project management skills by coordinating operational initiatives, streamlining processes, and facilitating team development to drive business success.

T-Mobile Expert

Tmobile
06.2018 - 02.2023
  • Delivered a personalized, solutions-oriented experience for every customer, ensuring their needs were met with the best product recommendations and service plans. Handled complex issues with professionalism, resulting in positive customer satisfaction scores.
  • Acted as the primary point of contact for escalated customer issues, addressing concerns efficiently and professionally. Provided innovative solutions that balanced company policies with customer satisfaction.
  • Partnered with multiple departments and team members to optimize site operations and customer flow. Worked closely with the leadership team to implement sales strategies and improve site performance.
  • Maintained up-to-date knowledge of the latest technology, devices, and T-Mobile services to provide expert advice. Diagnosed and resolved technical issues, offering guidance on device setups and troubleshooting


Dispute Arbitration Specialist

Capital One
01.2018 - 05.2018
  • Investigated and resolved complex credit card disputes, including chargebacks and fraudulent activity claims, adhering to regulatory requirements and internal guidelines. Ensured timely and accurate decision-making through thorough analysis of evidence and transaction data.
  • Managed arbitration cases in accordance with Visa/MasterCard network rules, federal regulations (Reg E and Reg Z), and internal policies. Ensured all documentation was submitted accurately and on time for arbitration and chargeback processing.
  • Acted as a liaison between customers and internal departments to provide updates and guidance throughout the dispute resolution process. Offered clear and empathetic communication, balancing customer satisfaction with compliance and operational integrity.
  • Partnered with risk management, fraud investigation, and legal teams to ensure comprehensive handling of dispute cases. Worked closely with internal teams to address systemic issues and improve overall dispute handling processes.

Education

Bachelor of Science - Counseling Psychology

Radford University
Radford, VA

Bachelor of Science - Psychology

Old Dominion University
Norfolk, VA

Project Management

Google Coursera
Richmond, Va
06.2022

Skills

  • Sales strategy development
  • Budgeting and financial management
  • Promotional planning
  • Delegation and Supervision
  • Risk Management
  • Adaptable
  • Scrum / Waterfall Methodologies
  • Kanban Boards
  • Jira / Asana proficient

Certification

  • Google Project Management , [Google Coursera] - [2022]
  • Foundations of Project Management , [Google Cousera] - [2022]
  • Agile Project Management , [Google Coursera] - [2022]

Timeline

Retail Associcate Manager

T-Mobile
09.2024 - Current

Associate Coach

T-Mobile
02.2023 - 09.2024

T-Mobile Expert

Tmobile
06.2018 - 02.2023

Dispute Arbitration Specialist

Capital One
01.2018 - 05.2018

Bachelor of Science - Counseling Psychology

Radford University

Bachelor of Science - Psychology

Old Dominion University

Project Management

Google Coursera

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Ifetayo Sampson