Overview
Work History
Education
Timeline
Generic

Iffat Smith

Gaffney,SC

Overview

11
11
years of professional experience

Work History

High Fidelity Wrapround Coach/Supervisor

Support INC
07.2019 - Current
  • Conducted administrative duties, such as, orientations, trainings, weekly supervision, developed coaching plans, group coaching, case review, daily note review and person-centered mindfulness training.
  • Managed team of 8 case managers, and paraprofessionals with various learning styles.
  • Promoted cultural tolerance and inclusion.
  • Monitored team engagement with stakeholder and families to ensure purposeful collaboration was being implemented and outcomes were reflective of evidence-based practices.
  • Developed health working relationship with families, stakeholder and staff.

Patient Care Coordinator

Cardinal Innovation Health Solution
04.2018 - 06.2019
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care plan and with manage care facility.
  • Assisted hundreds of patients and their family with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhance patient care by conducting annual assessments and monitored delivery of services weekly.

Day Support Manager`

Arc Of The Piedmont
12.2015 - 03.2018
  • Managed a team of five paraprofessionals.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted culture of continuous learning within the team by organizing workshops, developing person-centered plans, annual functional assessments and budgeting.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Supervised employees through day-to-day work and complex problems to ensure implementation of person-centered plans.

Residential Manager

Elk Hill Farm
05.2013 - 10.2015
  • Oversaw the daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Coordinated a staff of eight paraprofessionals schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
  • Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
  • Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
  • Conducted clinical assessments, facilitated weekly psychoeducational group.
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.

Education

Master of Arts - Social Work

Winthrop University
Rock Hill, SC
05.2025

Master of Arts - Marriage And Family Counseling

Liberty University
Lynchburg, VA
03.2013

BBA - Business Administration And Management

Strayer University
Washington, DC
03.2010

Associate of Applied Science - Information System Technology

South Side Virginia Community College
Keysville, VA
01.2007

Timeline

High Fidelity Wrapround Coach/Supervisor

Support INC
07.2019 - Current

Patient Care Coordinator

Cardinal Innovation Health Solution
04.2018 - 06.2019

Day Support Manager`

Arc Of The Piedmont
12.2015 - 03.2018

Residential Manager

Elk Hill Farm
05.2013 - 10.2015

Master of Arts - Social Work

Winthrop University

Master of Arts - Marriage And Family Counseling

Liberty University

BBA - Business Administration And Management

Strayer University

Associate of Applied Science - Information System Technology

South Side Virginia Community College

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Iffat Smith