Conducted administrative duties, such as, orientations, trainings, weekly supervision, developed coaching plans, group coaching, case review, daily note review and person-centered mindfulness training.
Managed team of 8 case managers, and paraprofessionals with various learning styles.
Promoted cultural tolerance and inclusion.
Monitored team engagement with stakeholder and families to ensure purposeful collaboration was being implemented and outcomes were reflective of evidence-based practices.
Developed health working relationship with families, stakeholder and staff.
Patient Care Coordinator
Cardinal Innovation Health Solution
Charlotte, NC
04.2018 - 06.2019
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care plan and with manage care facility.
Assisted hundreds of patients and their family with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
Enhance patient care by conducting annual assessments and monitored delivery of services weekly.
Day Support Manager`
Arc Of The Piedmont
Charlottesville, VA
12.2015 - 03.2018
Managed a team of five paraprofessionals.
Monitored employee and customer interactions to assess quality of service.
Promoted culture of continuous learning within the team by organizing workshops, developing person-centered plans, annual functional assessments and budgeting.
Developed and maintained relationships with customers to enhance customer satisfaction.
Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
Supervised employees through day-to-day work and complex problems to ensure implementation of person-centered plans.
Residential Manager
Elk Hill Farm
Goochland, VA
05.2013 - 10.2015
Oversaw the daily operations within the facility, ensuring that all tasks were completed accurately and on time.
Coordinated a staff of eight paraprofessionals schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
High Fidelity Wraparound Care Manager at St. Catherine's Center For ChildrenHigh Fidelity Wraparound Care Manager at St. Catherine's Center For Children