Iffatara Karim
Warren,US
Summary
Dynamic and results-driven Account Specialist with a proven track record of effective time management, customer relations, and account management. Possessing strong communication and negotiation skills, and adept at working under pressure while multitasking efficiently. Proficient in Microsoft Office and skilled in customer service, I am committed to driving success in account management and delivering exceptional customer service.
Overview
14
14
years of professional experience
Work History
Account Spcialist
Next Tech Training
02.2018 - 03.2021
- Managed and maintained client accounts, ensured timely and accurate billing, resolved account issues, developed strategies for acquiring new clients and expanding existing accounts, provided exceptional customer service, promoted company products and services
- Handled administrative tasks promptly, including setting up new accounts and processing payments
- Led branding and promotion to enhance customer experiences and drive sales
- Defined client needs and business requirements to meet and exceed expectations
- Developed strong relationships with key clients to improve account retention
- Identified opportunities for process improvements within account management department
- Managed client accounts to ensure timely payments and address any discrepancies
- Created custom payment plans for clients experiencing financial difficulties
- Provided ongoing support for customers regarding products, services, and billing inquiries.
Office Admin
Neil Weinrib & Associates
02.2007 - 12.2011
- Effectively managed office operations, including coordinating appointments, managing correspondence, and organizing office records
- Facilitated efficient communication between staff members, clients, and external vendors
- Assisted in the coordination of meetings and events
- Monitored and ordered office supplies
- Provided assistance for customers with special billing requests
- Liaised between administrative offices and logistical personnel for smooth program operations
- Standardized recordkeeping, billing and scheduling procedures office-wide
- Kept office files and accounting records accurate and updated
- Delivered exceptional customer service to office guests
- Supported clients with organized and timely administrative support
- Maintained optimal controls over administrative processes, office supplies, and team schedules.
Education
Associate of Arts - Early Child Care
Borough Of Manhattan Community College
New York, New York06.2009
Skills
- Communication
- Customer Service
- Account Billing
- Office Supplies
- Sales
- Team Player
- Creativity
- Problem Solver
- On Time Delivery
- Multi Tasking
- Account Administration
- Customer relationship development
- Document Management
- Microsoft Office proficiency
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Account Spcialist
Next Tech Training
02.2018 - 03.2021
Office Admin
Neil Weinrib & Associates
02.2007 - 12.2011
Associate of Arts - Early Child Care
Borough Of Manhattan Community College
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