Iffat Jahan
Windsor,Ontario
Summary
Experienced with prescription processing and patient assistance, ensuring efficient pharmacy operations. Utilizes strong organizational skills and attention to detail in inventory management and administrative tasks; solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
11
11
years of professional experience
Work History
Sales Associate
Duane Reade Pharmacy
05.2015 - 11.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Pharmacy Intern
Dhaka Pharmacy
01.2013 - 05.2013
- Supported customers in local pharmacy with prescription and healthcare needs.
- Assisted Pharmacy Technician in preparing, packaging and processing medicines for customers.
- Provided friendly customer service at drop-off and pick-up counters.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Contributed to pharmacy team cohesiveness by offering support and guidance to fellow interns, creating a positive work environment for all staff members.
- Successfully completed required assessments and evaluations throughout the internship period, demonstrating growth in professional skills and knowledge related to the field of pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Contributed to a positive patient experience with excellent customer service skills while assisting at the pharmacy counter.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted in managing drug supply chain to ensure continuous availability of essential medications, reducing patient wait times.
- Supported pharmacy operations, maintaining strict adherence to regulatory standards and practices.
- Advised patients on medication side effects and contraindications and explained proper administration.
Observer
Child Development Project
09.2012 - 12.2012
- Researched and analyzed cognitive, physiological, and socio-emotional development of children ages 1-18 in experimental study.
- Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
Restaurant Cashier
Le Pain Quotidien
01.2011 - 12.2011
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
Student Teacher
PS 152, Brooklyn School of Science and Technology
09.2010 - 12.2010
- Taught and presented 2nd graders with the significant importance of eating fruits and vegetables.
- Stimulated independent and critical thinking while promoting creative efforts in students.
- Worked with classroom teacher to learn about current standards and best practices.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
Observer and Volunteer
Rangdhonu Café
06.2010 - 08.2010
- Observed employees during restaurant operation and their interaction with patrons.
- Researched, identified and advised on pertinent health and safety hazards.
- Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
- Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
Volunteer Office Worker
Clinical Directors Network, Inc.
09.2009 - 12.2009
- Managed patient files, confidential data, and time-sensitive emails.
- Performed general administrative duties while lending staff support.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
Sales Associate
Sona Chaandi Inc
06.2004 - 12.2008
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Resolved customer complaints with empathy and efficiency, ensuring their satisfaction and loyalty.
- Increased sales through personalized customer interaction and understanding their specific jewelry preferences.
Education
Bachelor of Science - Health and Nutrition Sciences
05.2013
Specialization in Health Sciences
Associate of Science - Liberal Arts and Sciences
08.2008
Mathematics and Sciences Concentration
Skills
- Proficient in Microsoft Word
- Advanced Excel proficiency
- Data analysis using Microsoft Access
- Proficient in Microsoft PowerPoint
- Data analysis using statistical tools
- Nutritional assessment
- Medication compounding
- Client support
- Patient education
- Medication management
- Collaborative teamwork
- Confidential patient care
- Patient education
- Medication verification
- Collaborative teamwork
- Effective time management
- Analytical problem-solving
- Effective multi-tasking
- Outstanding customer support
- Results driven
- Consistently dependable
- Cash management
- Inventory stocking
- Proven sales proficiency
- Sales management expertise
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Training
- U.S. Health Care System
- Community Nutrition Education
- Epidemiology / Biostatistics
- Community Health Education
- Medical Nutrition Therapy
- Organization, Administration and Supervision of Health Services
- Advanced Biology, Chemistry, Calculus and Physics
- Institutional Food Service Management
Research And Fieldwork
- Techniques of Community Health Education, Participated in Community Health Promotion activities at Brooklyn College.
- Family Influences on Child Health, Collected data online and analyzed family influences on health of children under eighteen.
- Community Needs Assessment, Researched heart disease among populations in NYC, New York State and United States including interventions and treatments.
Languages
English
Full Professional
Hindi
Professional Working
Bengali
Native or Bilingual
Timeline
Sales Associate - Duane Reade Pharmacy
05.2015 - 11.2015
Pharmacy Intern - Dhaka Pharmacy
01.2013 - 05.2013
Observer - Child Development Project
09.2012 - 12.2012
Restaurant Cashier - Le Pain Quotidien
01.2011 - 12.2011
Student Teacher - PS 152, Brooklyn School of Science and Technology
09.2010 - 12.2010
Observer and Volunteer - Rangdhonu Café
06.2010 - 08.2010
Volunteer Office Worker - Clinical Directors Network, Inc.
09.2009 - 12.2009
Sales Associate - Sona Chaandi Inc
06.2004 - 12.2008
Brooklyn College, CUNY - Bachelor of Science, Health and Nutrition Sciences
Queensborough Community College, CUNY - Associate of Science, Liberal Arts and Sciences
Similar Profiles
Ken BoatengKen Boateng
Pharmacy Operations Manager at Duane Reade PharmacyPharmacy Operations Manager at Duane Reade Pharmacy
Shhridip PandyaShhridip Pandya
Pharmacy Technician at Duane Reade PharmacyPharmacy Technician at Duane Reade Pharmacy
Lauren CorreaLauren Correa
Registered Certified Pharmacy Technician at Duane Reade PharmacyRegistered Certified Pharmacy Technician at Duane Reade Pharmacy
Mohamad FawazMohamad Fawaz
Marketing and Business Operations Professor at Stclair CollegeMarketing and Business Operations Professor at Stclair College
Deanna SabouDeanna Sabou
Branch Systems Administrator at ScotiaMcLeodBranch Systems Administrator at ScotiaMcLeod