IFRA ABBAS
Chicago,Illinois
Summary
A highly skilled and versatile professional with diverse experience in banking, customer service, retail management, and wealth management. Proven ability to manage high-volume transactions, maintain strong customer relationships, and ensure operational efficiency. Skilled in conflict resolution, team leadership, and staff development. Excellent communicator with a strong background in finance, customer support, and office administration. Currently pursuing a Bachelor of Science in Dental Hygiene, bringing a strong work ethic and the ability to adapt to new challenges and environments. Committed to delivering exceptional service and exceeding performance expectations.
Overview
13
13
years of professional experience
Work History
Bank Teller
ABC Bank
03.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Beauty Advisor
SalonCentric
01.2025 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
Banking Intern
PNC Bank
06.2023 - 08.2023
- Cross-sold products and other lines of business.
- Prepared banking reports and reconciliation by preparing checks and setting up new accounts.
- Contributed to the success of promotional campaigns by actively engaging customers about available offers.
- Provided exceptional customer service during account openings, resulting in increased client retention rates.
Customer Service Representative
Abc Financial
05.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Wealth Management Intern
Bank of Hope
06.2022 - 08.2022
- Supported senior wealth managers with preparing customized financial plans tailored to individual client needs.
- Improved operational efficiency by automating routine tasks using advanced software applications.
- Contributed to business development efforts by identifying potential referral sources within existing networks of clients and prospects.
- Analyzed investment styles, markets and characteristics.
Store Manager
Midwest Retail Service
02.2020 - 04.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
SALES ASSISTANT
swarovski
05.2018 - 05.2020
- Managed and grew customer accounts in a retail setting
- Assisted in achieving sales targets and exceeding goals
- Provided exceptional customer service and built strong relationships with clients
- Trained new team members on product knowledge and sales techniques
- Demonstrated product features and benefits to customers
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
RECEPTIONIST
Brookfield smiles
04.2016 - 03.2018
- Managed multi-line phone system, transferring calls and taking messages for staff
- Scheduled appointments and maintained office calendar for efficient operations
- Greeted and assisted visitors, ensuring a positive customer experience
- Handled administrative tasks such as filing, data entry, and organizing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
CUSTOMER SERVICE
lyric opera of chicago
04.2015 - 03.2016
- Utilized strong communication skills to effectively engage with customers and provide exceptional service
- Demonstrated ability to meet and exceed sales targets by implementing strategic sales techniques
- Managed customer inquiries and issues in a timely and professional manner
- Handled high volume of inbound calls and emails
- Resolved customer complaints and escalated issues when necessary
- Restructured customer service process, ensuring quicker response times.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
ASSISTANT MANAGER
cram fashion
01.2013 - 02.2015
- Managed team of 10 employees in a retail setting, overseeing daily operations and ensuring customer satisfaction
- Developed and implemented training programs for new hires, resulting in improved employee performance and retention
- Created and maintained schedules, budgets, and inventory control systems to optimize workflow and reduce costs
- Collaborated with cross-functional teams to execute marketing campaigns and promotions, driving sales and increasing brand awareness
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Food Service Supervisor
Bombay wraps
04.2012 - 01.2013
- Worked as a server in a busy restaurant for 2 years, providing excellent customer service and ensuring guest satisfaction
- Experience as a barista in a fast-paced coffee shop, creating specialty drinks and handling cash transactions
- Managed a team of kitchen staff at a catering company, overseeing food preparation and delivery for event catering
- Monitored food service operations to maintain high standards of hygiene, nutrition value, taste preferences considering dietary restrictions and allergies.
- Promoted public health through surveillance of disease trends, food safety practices and sanitation levels in public and food service facilities.
Education
DENTAL HYGENIST - Dental Hygiene
College of Dupage, Dental Hygiene Clinic
glen Ellyn, Illinois04.2025
Bachelor of Science -
Orthodontic Experts
12-2025
Associate of Science - Dental Hygiene
Truman College
01.2024
FASHION DESIGNING - undefined
fashion Columbia study collect
02.2023
GED - undefined
Truman college
06.2022
Skills
- Customer Service & Conflict Resolution
- Financial Transactions & Deposits
- Front Desk Operations
- Customer Service & Client Relations
- Multi-line Phone Systems & Call Handling
- Appointment Scheduling & Calendar Management
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry & Record Keeping
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Attention to Detail & Accuracy
- Professionalism & Discretion
- Team Leadership & Staff Management
- Sales & Revenue Generation
- Employee Training & Development
- Budgeting & Financial Management
- Sales Forecasting & Performance Analysis
- Visual Merchandising & Store Layout
- POS Systems & Retail Software
- Loss Prevention & Security Protocols
- Customer Service Excellence
- Problem-Solving & Conflict Resolution
- Effective Communication (Verbal & Written)
- Multitasking & Time Management
- Product Knowledge & Information Sharing
- Sales Support & Upselling
- Branch operations
LANGUAGES
english | Advanced
urdu | Native
hindi | Advanced
spanish | Elementary
punjabi | Advanced
Timeline
Beauty Advisor
SalonCentric
01.2025 - Current
Banking Intern
PNC Bank
06.2023 - 08.2023
Bank Teller
ABC Bank
03.2023 - Current
Wealth Management Intern
Bank of Hope
06.2022 - 08.2022
Customer Service Representative
Abc Financial
05.2022 - 03.2023
Store Manager
Midwest Retail Service
02.2020 - 04.2022
SALES ASSISTANT
swarovski
05.2018 - 05.2020
RECEPTIONIST
Brookfield smiles
04.2016 - 03.2018
CUSTOMER SERVICE
lyric opera of chicago
04.2015 - 03.2016
ASSISTANT MANAGER
cram fashion
01.2013 - 02.2015
Food Service Supervisor
Bombay wraps
04.2012 - 01.2013
FASHION DESIGNING - undefined
fashion Columbia study collect
GED - undefined
Truman college
DENTAL HYGENIST - Dental Hygiene
College of Dupage, Dental Hygiene Clinic
Bachelor of Science -
Orthodontic Experts
Associate of Science - Dental Hygiene
Truman College
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