Ifrah Bile
Woonsocket,Rhode Island
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Guard
Securitias
10.2021 - 03.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Customer Service Advocate
Jiffy Lube
07.2021 - 10.2021
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Garage Attendant
T.D. Garden
11.2019 - 02.2021
- Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles
- Inspect vehicles to detect any damage
- Greet customers and open their car doors
- Issue ticket stubs or place numbered tags on windshields, log tags or attach tag to customers' keys, and give customers matching tags for locating parked vehicles
- Perform cash handling tasks, such as making change, balancing and recording cash drawer, or distributing tips.
- Operated wide variety of cars, trucks and vans, safely driving both manual and automatic transmission vehicles to assigned destinations.
- Met incoming cars, greeted vehicle occupants and gave directions to parking locations as necessary.
Greeter
Xfinity
01.2019 - 06.2019
- Built and maintained effective relationships with peers and upper management.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Monitored customer activity to maintain safe and secure environments.
- Retained knowledge of promotions, products and services for informative customer advice.
- Acted as first point of contact for visiting clients and customers.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Service Receptionist
Volvo
09.2018 - 01.2019
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Schedule appointments and maintain and update appointment calendars
- Hear and resolve complaints from customers or the public
- File and maintain records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
ABCD University High School
Boston, Massachusetts2017
Skills
- Interpersonal Communications
- Customer Service
- Adaptive
- Training Development Aptitude
- Customer Service Excellence
- Office Administration
- Appointment Booking
Affiliations
6+ years of excellent customer service through effective communication and developing relationships with customers. Knowledge of creating strong dynamic conversations with customers and keeping satisfaction at an all-time high. Eager and ready to excel and prosper through a new opportunity to show- off and build upon my essential skills.
Timeline
Security Officer
Allied Universal Security Services
05.2022 - Current
Security Guard
Securitias
10.2021 - 03.2022
Customer Service Advocate
Jiffy Lube
07.2021 - 10.2021
Garage Attendant
T.D. Garden
11.2019 - 02.2021
Greeter
Xfinity
01.2019 - 06.2019
Service Receptionist
Volvo
09.2018 - 01.2019
High School Diploma -
ABCD University High School
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