Ifrah Hassan
Chaska,MN
Summary
Bilingual professional with a strong background in customer service, scheduling, and high-volume front desk operations. Proven ability to manage guest check-ins, verify documentation, and resolve conflicts with empathy. Seeking to leverage communication skills and attention to detail in a Medical Receptionist role.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Jump Start Adventure Park
Chanhassen, MN
11.2024 - Current
- Greeted guests with a high-energy attitude to promote a fun environment
- Communicated safety instructions clearly and quickly to large groups of kids and adults to prevent accidents on the ropes and ninja courses.
- Operated various park attractions including racer slides, climbing walls, and ropes courses while ensuring all guests followed safety rules.
- Checked in guests and verified safety waivers, ensuring everyone had the proper wristbands and information before entering the park.
- Performed regular cleanliness inspections throughout the facility to keep the park looking great and safe for families.
- Responded to guest needs quickly and used First Aid training when necessary to handle minor injuries or safety concerns.
- Coordinated with team members using clear communication to manage guest traffic and keep all park activities running on schedule.
Seasonal Sales Associate
Kohls
Chaska, MN
09.2024 - 10.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained organized merchandise displays, promoting seasonal sales and top-selling items.
- Collaborated with team members to meet daily sales goals and improve overall store performance.
Customer Service Representative
Suhur's Henna
Chaska, MN
06.2023 - 08.2024
- Resolved customer inquiries and complaints using effective communication and active listening to increase loyalty and repeat business.
- Maintained inventory accuracy by tracking stock levels and reporting discrepancies.
- Optimized booking efficiency by managing social media inquiries and appointment coordination, resulting in higher engagement and streamlined operations.
- Collaborated with team members to improve service protocols and provided personalized recommendations based on individual client needs.
Education
High School Diploma -
Minnesota Connections Academy
Saint Paul, MN05-2027
Skills
- Bilingual Communication (English & Somali)
- Customer Service & Empathy
- Front Desk Operations
- Appointment Scheduling
- Conflict Resolution
- Multitasking
Timeline
Crew Team Member
Jump Start Adventure Park
11.2024 - Current
Seasonal Sales Associate
Kohls
09.2024 - 10.2024
Customer Service Representative
Suhur's Henna
06.2023 - 08.2024
High School Diploma -
Minnesota Connections Academy