Experienced in effectively handling customer interactions and resolving issues promptly. Utilizes strong communication skills and empathy to build lasting relationships with customers. Demonstrated track record of consistently maintaining high levels of customer satisfaction and fostering loyalty.
Hi, I’m
Ifreika Brown
Queens,NY
Summary
Overview
9
years of professional experience
Work History
Delta Air Lines, Inc
Customer Service Representative
04.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Nike
Retail Sales Associate
09.2020 - 04.2022
Job overview
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
T&G Flavors
Customer Service Representative
02.2016 - 04.2021
Job overview
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Recommended products to customers, thoroughly explaining details.
Shake Shack
Customer Service Representative
04.2019 - 09.2019
Job overview
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Science from Business
06-2026
University Overview
Institute Of Health Professions At Cambria HeightsQueens, NY
High School Diploma
08.2020
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Sales expertise
Timeline
Customer Service Representative
Delta Air Lines, Inc
04.2022 - Current
Retail Sales Associate
Nike
09.2020 - 04.2022
Customer Service Representative
Shake Shack
04.2019 - 09.2019
Customer Service Representative
T&G Flavors
02.2016 - 04.2021
Southern New Hampshire University
Bachelor of Science from Business
Institute Of Health Professions At Cambria Heights
High School Diploma
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