IFREKE INYANG
Summary
Creative UX/UI Designer skilled in crafting intuitive, user-centered solutions that enhance experiences and drive success. Expert in wireframing, prototyping, and visual design, blending innovation with functionality to meet user needs and business goals.
Overview
8
8
years of professional experience
Work History
User Research/Product Development
Neology
01.2024 - 01.2025
- Conducted usability studies and developed affinity Diagrams to identify pain points and optimize user experience.
- Designed wireframes, prototypes, and mockups to streamline user workflows, increasing user retention by 15%.
- Collaborated with engineering and product teams to translate user feedback into 10+ actionable design improvements.
- Prepared case studies and presentations to communicate findings and recommendations to stakeholders.
Customer Service Representative
Global Payments
08.2022 - 01.2024
- Handled 100+ calls daily, with duties including retrieving customer data, and technical resolution
- Reduced average handle time to 3 minutes and maintained an average call rating of 95/100
- Established knowledge of protocols, satisfying customer inquiries and reducing hold times to under 2 minutes
- Collaborated with cross-functional teams of 50+ to streamline workflows and improve service efficiency
IT Help Desk
Texas Tech University
06.2017 - 04.2020
- Assisted 300+ customers in identifying issues and provided solutions to restore service and functionality
- Administer group policy such as creating and managing end user accounts using Active Directory
- Efficiently log and prioritize IT support requests for prompt resolution
- Provided IT services for 100+ students with accurate diagnostics, virus cleaning, backup, and system restoration
Education
Bachelor of Arts - Digital Media and Communications
Texas Tech University
Lubbock, TX05.2021
Google UX Design
Skills
- Agile Methodologies
- WCAG
- Visual Design
- Responsive Design
- Wireframing
- User Interface Design
- User Research
- Figma
- Usability testing
- Adobe Creative Suite
- Java
- SQL
- HTML
- CSS
Timeline
User Research/Product Development
Neology
01.2024 - 01.2025
Customer Service Representative
Global Payments
08.2022 - 01.2024
IT Help Desk
Texas Tech University
06.2017 - 04.2020
Bachelor of Arts - Digital Media and Communications
Texas Tech University
Google UX Design
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