Iftihal Mahfaud

• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Counted, measured, and compounded medications following standard procedures.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Reviewed and verified customer information and insurance provider information.
• Collected co-payments or full payments from customers.
• I work at pharmacy drive through, collecting new prescription and entering into the system to be filled, hand in prescription for patient pick up.
• Working at drive through I was able to register patient for Covid -19 testing through appointments , assisting them with Covid-19 testing working together with an assigned nurse practitioner.

• Improved appeal processing efficiency by maintaining accurate records and organizing case files.
• Enhanced communication between parties by promptly distributing correspondence between members and providers
• Navigate across multiple computers systems to identify information needed for outbound calls to providers and members
• Make out going calls as needed to provide information on prior authorization case outcome, follow-up or consultation such as prior authorization requirements, appeals etc.
• Educate members / guardians, providers, pharmacy staff on procedure to avoid compliance risk.
• Preps and scan documents, verifies member data, submit cases in computer system.
• Meet departmental established performance, expectations and working independently remotely to complete task in a timely manner.
• Keeping and updating records after informing providers and members and follow up any discrepancy that may occur.
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• Helped customers locate products and checked store system for merchandise at other sites.
• Accurately processed customer transactions and maintained cash drawer.
• Engaged with customers to effectively build rapport and lasting relationships.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Provided positive first impressions to welcome existing, new and potential customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Greet customers and welcomed them as they entered the store and offered direction where needed.
• Operate cash registered, assist customer with check out process, verify receipts and thank customers for shopping.
• Restock, arranged and organized merchandise in front lanes to drive product sales.

During this gap I took personal family time to rise my children.

Filling documents.

Answering calls, writing minutes for the meeting.

Collecting debt and assigning employee as to their days schedule.