Ifunanya Onyaka
Lithia Springs,GA
Summary
Medical Practitioner with extensive research experience surrounding inpatient and outpatient primary care. Developed a passion for community health and an unwavering commitment to bettering the lives and health of others. My blend of professional, clinical, and volunteer experiences has enabled me to apply process establishment & organization in every role and experience. Organization enables efficient communication gaps, needs, and outcomes for others to work towards the ultimate goal of finding solutions to difficult problems. Unique experiences around the personalization of patient care allow me to bring a diverse and dimensional perspective to a post-graduate residency program.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health educator
Department of Public Health
01.2024 - 09.2024
- Meet with people to assess their health needs
- Teach people about behaviors, such as lifestyle changes, that can improve their health
- Explain what treatment options are available to patients
- Outline what the treatment process would look like
- Serve as an ongoing resource for patients and/or clients
- Explore treatment plans based on factors like a person’s budget, schedule and health goals
Home Health Caregiver
Thekellergroup
08.2024 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Home Health Administration
Divine Restoration Home Health
01.2022 - Current
- Oversee staff
- Hire and manage Nurses and other health care staffs
- Budgeting
- Planning
- Logistics and development
Customer Service Representative
CVS HEALTH
01.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Clinical Externship
Atlanta Behavioral Care, PC
01.2019 - 12.2019
- Promoted patient health by providing medical services, such as admitting and releasing patients, achieving 80% patient retention.
- Assessed patient health by interviewing patients and performing physical examination including obtaining, updating, and studying medical histories attaining a 5-star patient satisfaction rating.
- Composed options and courses of action for patient care to develop patient-management plans and implemented 100% of physician directives in a timely manner.
Clinical Externship
PACT Atlanta
01.2018 - 12.2018
- Evaluated patients by interviewing patient and family, conducting physical examinations, observing behaviors, reviewing medical history, interpreting psychological tests, and ordering laboratory tests reducing patient communication turnaround time to 24 hours.
- Devised treatment plans by determining nature and extent of cognitive, emotional, developmental, social, and behavioral disorders and establishing treatment goals and methodologies complying with 100% of regulations.
- Communicated progress toward goals with patients and provided instructions, utilized psychotherapeutic methods and medications, and monitored effect of medications commended for professionalism by physician.
Clinical Externship
Northside Hospital
01.2017 - 12.2017
- Discovered abnormal conditions in 10% less time by administering or ordering diagnostic tests, such as X-rays and laboratory studies and interpreting test results.
- Performed therapeutic procedures by administering injections and immunizations, suturing, and managing wounds and infections yielding 100% physician satisfaction.
- Counseled 100+ patients by providing normal development information and counseling on emotional problems of daily living enhancing customer engagement by 20%.
Clinical Externship
Piedmont Hospital
01.2016 - 07.2016
- Joined with primary care physicians, mental health therapists, nurses, and other health care providers to maintain interdisciplinary treatment by reviewing treatment plans and progress.
- Supported physician and nurses in identifying short-term and long-range patient care issues boosting a physician’s efficiency by 20%.
- Maintained historical records by documenting symptoms, medications, treatment events and writing summaries improving operational efficiencies by 15%.
Education
M.Sc. - Healthcare Administration
Grand Canyon University
Phoenix, Arizona12.2021
Health and Life Coach
Health Coach Institute
09.2021
M.D. - Doctor of Medicine
Windsor Medical University
04.2011
B.S. - Biology
Nnamdi Azikiwe University
08.2005
Skills
- Research Analysis
- Scientific Writing
- Data Analysis
- Project Planning
- Grant Writing
- Interdisciplinary Collaboration
- Research Coordination
- Patient Communication
- Health Counseling & Education
- Critical thinking
- Data entry
- Active listening
- Customer service
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
Life and health licensed professional
Certification
Certifications include Educational Commission for Foreign Medical Graduates (ECFMG), Basic Life Support Provider, Advanced Medical Certification (ACLS), Pediatric Advanced Life Support Certification (PALS), Health and Life Coach (Health Coach Institute), Lean Continuous education (Emory University)
Timeline
Home Health Caregiver
Thekellergroup
08.2024 - Current
Health educator
Department of Public Health
01.2024 - 09.2024
Home Health Administration
Divine Restoration Home Health
01.2022 - Current
Clinical Externship
Atlanta Behavioral Care, PC
01.2019 - 12.2019
Customer Service Representative
CVS HEALTH
01.2018 - 04.2021
Clinical Externship
PACT Atlanta
01.2018 - 12.2018
Clinical Externship
Northside Hospital
01.2017 - 12.2017
Clinical Externship
Piedmont Hospital
01.2016 - 07.2016
Health and Life Coach
Health Coach Institute
M.D. - Doctor of Medicine
Windsor Medical University
B.S. - Biology
Nnamdi Azikiwe University
M.Sc. - Healthcare Administration
Grand Canyon University
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