Ify Akobundu

Take phone calls from direct customers to resolve any outstanding issues.
• Handle daily workshop
managed approximately 30 incoming calls, emails, and faxes per day from customers.'
• Customer service (Managed inbound calls from new clients, old clients and go wake transportation)
• Morning section leader
• Coach and mentor, the consumers
• Assist clients in developing coping skills and emotional regulation techniques
• Foster social connections and encourage participation in social activities
• In charge of intervention schedules and activities calendar
Responded to client requests or questions.
Delivered high-quality presentations to clients, showcasing product features and benefits effectively.
Boosted team productivity by streamlining communication and implementing efficient project management systems.
Led process improvement initiatives that streamlined workflows, resulting in reduced turnaround times on tasks.
Identified service improvements to increase customer satisfaction.

• Identified new methods to optimize medical records management.
• Maintained accuracy, completeness, and security for medical records and health information.
• Kept accurate log of requests for medical information and records.
• Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Printed and photocopied documents to provide patients with copies of medical records.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.
• Responded to patient inquiries to provide information and details of medical records.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Analyzed complex medical records to identify discrepancies in accuracy and completeness.
• Reviewed charts and flagged incomplete or inaccurate information.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained patient records in compliance with security regulations.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Supported medical staff by providing organized and accurate medical records.

• Executed record filing system to improve document organization and management.
• Performed accounting activities by preparing expense reports, purchase orders, and invoices.
• Improved office efficiency by implementing color-coded filing systems and introducing additional time-saving measures.
• Monitored office supplies to order and replenish stock when necessary.
• Managed executive calendars to strategically coordinate meetings and appointments.
• Answered multiple console telephone systems to direct calls to appropriate personnel.
• Analyzed and solved multifaceted problems that affected caregivers and business initiatives.
• Improved customer satisfaction scores through the application of superior conflic resolution and problem-solving skills.
• 85% of flexible working hours
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.