WILMA ISAIE
Brooklyn,NY
Summary
Resourceful Office Manager with more than 20 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Account and Office Manager
St. Lucia Environmental Company
Castries, SLU
08.2005 - 05.2011
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Monitored balance sheets and income statements to evaluate financial performance.
Patient Care Coordinator
Providence Home Care Services Agency
Brooklyn, NY
04.2022 - Present
- Completed insurance verifications and claim forms for patient intake and processing on HHA Exchange software.
- Performed office duties scheduling of PCA, HHA including answering multi-line phones, sorting and handling incoming & outgoing mail, composed bi-weekly payroll of 120 employees.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Collaborated with clinical and administrative staff to meet patient needs.
- Received and routed care team messages and documents to appropriate staff.
- Verified documentation, time sheets methodically to avoid critical errors impacting care delivery, billing and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provided administrative support for patient care staff.
Education
Bachelor of Arts -
2010
Some College (No Degree) - Accounting And Business Management
Skills
- Operations Management
- Bookkeeping
- Team Supervision
- Accounts Payable and Receivable
- Staff Management
- Credit and Collections
- Scheduling and Calendar Management
- Organizational Skills
- Account Reconciliation
- Scheduling
- Office Administration
- Employee Supervision
- Office Management
- Customer Relations
- Administrative Support
- Data Entry
- Billing
- Compliance Monitoring
- Business Administration
Timeline
Patient Care Coordinator - Providence Home Care Services Agency
04.2022 - Present
Account and Office Manager - St. Lucia Environmental Company
08.2005 - 05.2011
University of Liverpool - Bachelor of Arts,
Computer Technologies Institute - Some College (No Degree), Accounting And Business Management
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