Igli Qazim
Korce,Albania
Summary
Results-driven server with 9+ years in 6-star ultra-luxury hospitality, including Seabourn Cruise Lines. Expert in anticipatory service, artisanal dining execution, and elevating guest satisfaction within intimate, high-touch environments. Adept at training teams, optimizing operations, and delivering memorable experiences for discerning international clientele.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Waiter
Seabourn Cruise Lines
06.2022 - Current
- Promoted to Senior Waiter | 5-star service, international clientele
- Train & mentor new waitstaff | Enforce luxury service protocols
- Top-tier guest satisfaction scores | Anticipatory, personalized service
- Manage high-volume sections
- Resolve guest concerns | Convert issues into loyalty
- Exceeding expectations.
- Leading by example
Head Waiter
The Maritim Hotel Plaza
05.2021 - 05.2022
- Lead front-of-house team | High-end fine dining.
- Enforce quality standards | Table setups, cleanliness, service flow.
- Providing excellent service, with an eye for detail.
- Greeted new customers and offered immediate seating assistance.
- Maintained safe hygiene and food handling standards for full compliance.
Head Waiter
Padam Botique Hotel
12.2019 - 04.2021
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Advised on menu options based on allergies and preferences.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Led by example in providing high-quality customer service, addressing and resolving complaints promptly.
Education
Business administration and management -
Fan S. Noli University
06.2022
High School -
Themistokli Germenji
06.2018
Skills
- Guest Relations & Satisfaction
- Team Leadership & Development
- Allergy and dietary awareness
- Service Quality Standards
- Conflict Resolution & Troubleshooting
- Upselling & Revenue Generation
- Health & Safety Compliance
- Table service
- Anticipatory service
- Highly responsible and reliable
- Food and beverage knowledge
- Strong organizational skills
Languages
Albanian
English
Italian
Spanish
Certification
- Professional Diploma in Cruise Line and Marine Hospitality Management
Timeline
Senior Waiter
Seabourn Cruise Lines
06.2022 - Current
Head Waiter
The Maritim Hotel Plaza
05.2021 - 05.2022
Head Waiter
Padam Botique Hotel
12.2019 - 04.2021
Business administration and management -
Fan S. Noli University
High School -
Themistokli Germenji