Summary
Overview
Work History
Education
Skills
Timeline
Generic

Igmar Feria

El Paso,TX

Summary

Dynamic professional with extensive experience as a Union Steward at Workers United, adept at grievance handling and policy interpretation. Proven track record in enhancing member satisfaction through effective communication and negotiation. Bilingual in Spanish, skilled in active listening and problem-solving, consistently achieving favorable outcomes for union members.

Overview

12
12
years of professional experience

Work History

Union Steward

Workers United
12.2023 - 09.2025
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
  • Leveraged professional networks within the broader labor movement to stay informed about trends, legislation changes, best practices that could impact union membership positively or negatively.
  • Organized regular meetings to communicate important updates and gather feedback from union members.
  • Negotiated favorable agreements for union members by participating in collective bargaining sessions.
  • Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.

General Warehouse Associate

Marshalls Distribution Center
10.2023 - 09.2025
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.

Call Center Representative

TransPerfect Translations International
02.2023 - 07.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Customer Sales and Service Expert

TLC Associates
04.2021 - 12.2022
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
  • Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
  • Completed call documentation while speaking with customers.

Call Center Customer Service Representative

Teleperformance
11.2020 - 03.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Sales Representative

TLC Associates
10.2019 - 04.2020
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Expanded customer base through cold calling, networking, and relationship building.

Welding Assistant

Five Star Automatic Fire Protection
07.2019 - 09.2019
  • Streamlined workflow processes by organizing required materials and tools prior to the start of each shift or project phase.
  • Supported welders in achieving high-quality results by effectively operating necessary tools, such as grinders and clamps.
  • Boosted workplace morale through fostering a positive attitude while collaborating with team members from diverse backgrounds and skill levels.
  • Assisted in reducing material waste through careful inspection of welded parts for defects or inconsistencies.

Customer Service Representative

HGS - Hinduja Global Solutions
11.2018 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Crew Member

Premiere Cinemas 17+ IMAX
07.2015 - 02.2018
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.

Crew Member Cook

Sonic Drive Thru
03.2014 - 04.2015
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Prepared food items according to recipe to drive quality and consistency.

Education

High School Diploma -

Stephen F. Austin High School
El Paso, TX
06-2014

Skills

  • Grievance handling
  • Assertiveness
  • Policy interpretation
  • Active listening
  • Customer service
  • Data entry
  • Spanish translation
  • Fluent bilingualism
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength

Timeline

Union Steward

Workers United
12.2023 - 09.2025

General Warehouse Associate

Marshalls Distribution Center
10.2023 - 09.2025

Call Center Representative

TransPerfect Translations International
02.2023 - 07.2023

Customer Sales and Service Expert

TLC Associates
04.2021 - 12.2022

Call Center Customer Service Representative

Teleperformance
11.2020 - 03.2021

Sales Representative

TLC Associates
10.2019 - 04.2020

Welding Assistant

Five Star Automatic Fire Protection
07.2019 - 09.2019

Customer Service Representative

HGS - Hinduja Global Solutions
11.2018 - 02.2019

Crew Member

Premiere Cinemas 17+ IMAX
07.2015 - 02.2018

Crew Member Cook

Sonic Drive Thru
03.2014 - 04.2015

High School Diploma -

Stephen F. Austin High School

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Igmar Feria